Mercedes-Benz of Midlothian - Service Center

Excellent Customer Service . Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! More

Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. More

Came in for (2) issues. 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No call, no follow up. More

Ms. Regina was very courteous and was very attentive to my vehicle needs. She’s a keeper. my vehicle needs. She’s a keeper. More

Very informative and most professional getting the job completed concerning the wheels rims on my e 350, 2014. completed concerning the wheels rims on my e 350, 2014. More

Called and to make an appointment with me staying at the dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. Abou dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. About 30 minutes later the service tech checked in with me to make sure he had the correct information. He left and it is now about 915. After not hearing from him at 1030 I went to his office and he told me they were backed up and my van was still outside. I returned to the waiting area. At 1100 I went back to his office and yes the tech stated that the brakes were good so it was now headed to the wash station. After another 30 minutes I checked in with the service guy and he then went to the wash station to see what the hold up was. He returned and stated that my van was next in line to be washed. At about 1145 I was given the keys to the van and I left. So my question is why were they backed up knowing that customers had appointments and should have allowed time for all with appointments More

Scott Lambert has helped me many times this year with some big maintenance - repairs. He has been professional and helpful. some big maintenance - repairs. He has been professional and helpful. More

Scheduling service was easy and the loaner vehicle was excellent as well. The service was completed in a timely fashion excellent as well. The service was completed in a timely fashion More

No details or description provided after checking recall issue...all that was said was you ate ready to go..your car is out front....thank you issue...all that was said was you ate ready to go..your car is out front....thank you More