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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
1,323 Reviews

1,323 Reviews of Mercedes-Benz of Midlothian - Service Center

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August 23, 2025

Scott is awesome. Truly outstanding customer service. He kept me informed each day during my recent service (it took several days, but I was expecting that). More

by ebuckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

Scott Lambert provides excellent service! He is professional and courteous. Answered all my questions thoroughly. More

by Khart0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

Very polite and friendly service team, everyone is welcoming and was to work with at this location More

by HEROWE72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Good service, Amanda in accounting was very helpful. I had an appointment and the vehicle was a little late getting finished so she made sure I could pick it up. Very good attitude. Regina, was helpful More

by AD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Scott provided excellent customer service. Seeing the video and getting a message was the technician was helpful! More

by mmquinn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Very professional Friendly staff Quality service Vehicle Service promised on time I would highly recommend More

by JTHOMAS14506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

The service was for a recall. Everything was taken care of and I had my car back in approximately 2 1/2 hours as promised. More

by Jjgriffi501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

Nothing to add for this block. I think my answers are sufficient for your purpose More

by jrdenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

Scott is a great service advisor. He took care of the issue I had in a timely fashion. More

by markbeshitti1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

Service agent Scott was very helpful and responsive helping me get back on the road More

by scottkrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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