Mercedes-Benz of Midlothian - Service Center

All involved were great ! Car runs and drives like new even with 120k on it. Car runs and drives like new even with 120k on it. More

Very courteous and efficient, pleasant to speak with, and knowledgeable.providing information on next procedure that’s recommended for my vehicle. knowledgeable.providing information on next procedure that’s recommended for my vehicle. More

On Multiple occasion’s I have taken my vehicle here for service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed last week. After picking up my truck and getting home I noticed my fan was running Which it had never done before in the couple of years I’ve had the truck. I took the truck back on yesterday, August 25 for them to assess the situation with the fan and was constantly told that whatever they did with the recall did not cause my fan to come on and there’s nothing wrong with my truck However, every time I turn my truck off, my fan is running loud as if my car is still running and I feel like there is an issue and they just don’t want to take accountability for either the recall, causing this issue with the fan or when performing the recall Breaking something . This has been the trend with this dealership. I had the same issue with the previous vehicle that I ended up selling because I continuously had a burning smell coming from under my hood after taking it for a service at this dealership. More

All went well. I was satisfied with my service and getting car back at time I was as told. I was satisfied with my service and getting car back at time I was as told. More

Awesome service’I was scheduled at a different location and they happily accommodated me at Midlothian! Thanks again❤️ and they happily accommodated me at Midlothian! Thanks again❤️ More

I am very happy with my car, the sashes staff and the customer service staff. However, my problem has not been resolved. customer service staff. However, my problem has not been resolved. More

this dealership is concerned about your car and making you happy. I like that my representative Nicole was great. I genuinely felt like she cared about what I cared about when it came to my car and the co you happy. I like that my representative Nicole was great. I genuinely felt like she cared about what I cared about when it came to my car and the condition it’s in. More

Our service representative Scott was helpful and has always provided us good service.He provides good advice on the services we need. always provided us good service.He provides good advice on the services we need. More

Pricing increase was ridiculous. $282 for an oil change! It’s gone up ~$100! I will seek alternative service providers. $282 for an oil change! It’s gone up ~$100! I will seek alternative service providers. More

MB Midlothian used to have a loaner service but now it is a rental service by the mile. We own MB for the last 18 years and bought 3 from this dealer but i guess loyalty doesn’t mean much these days. The sam a rental service by the mile. We own MB for the last 18 years and bought 3 from this dealer but i guess loyalty doesn’t mean much these days. The same service that cost $815 in January now costed me $1050. Not sure what’s going on but this is not what we expected! More