Mercedes-Benz of Midlothian

Rick Nelson in the service department is truly the best person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incred person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incredibly helpful. I honestly cannot say enough good things about him. I hope you know what a gem you have there and will reward him Accordingly whether it be raise, bonus or promotion... definitely hold onto this one! More

Good service by Travis. Not happy with 3% cc fee nor no military discount anymore. Not happy with 3% cc fee nor no military discount anymore. More

All went smoothly. The only reason 4 star is the problem with the van is a design issue with repeated visits. Nothing to do with the dealership but with Mercedes The only reason 4 star is the problem with the van is a design issue with repeated visits. Nothing to do with the dealership but with Mercedes More

Scott was very efficient handling my check in and answering my questions. Was surprised that my car was not washed as it has been on every visit for the padt 4 years. answering my questions. Was surprised that my car was not washed as it has been on every visit for the padt 4 years. More

Always a good experience at MB Midlothian. Easy to arrange an appointment and set up with a loaner. Scott Lambert makes service visits a breeze and has the loaner waiting for me as soon as Easy to arrange an appointment and set up with a loaner. Scott Lambert makes service visits a breeze and has the loaner waiting for me as soon as I am done meeting with him in his office. More

Professional prompt clean environment great attention to detail seems very sincere would recommend to friends detail seems very sincere would recommend to friends More

They provided good service, very timely and professional. They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given them a five star rating. More

Alan Mansfield is the best. If it wasn’t for his kindness, I’m not certain that I would be in another Mercedes. If it wasn’t for his kindness, I’m not certain that I would be in another Mercedes. More

Service was quick and Alan was great at communicating. I had requested an alignment but he said they checked and I did not need one (this is a rare occurrence!). One less star because I asked for a state I had requested an alignment but he said they checked and I did not need one (this is a rare occurrence!). One less star because I asked for a state inspection when we were talking on the phone but it was not completed. Be advised there is an extra 3% fee to use a credit card. More

Service Advisor Rick communicated well and made sure my customer service experience was top notch. He told me exactly what to expect and he and the service department had my car in and out efficiently! customer service experience was top notch. He told me exactly what to expect and he and the service department had my car in and out efficiently! More