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Mercedes-Benz of Midlothian

Midlothian, VA

Overview
Employees
Reviews
Vehicles
4.6
1,781 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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12200 Midlothian Tpke

Midlothian, VA

23113

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Showing 1,781 reviews

April 23, 2024

Dept seems over scheduled. Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to s More

by DANDLMACHADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Kirk
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April 23, 2024

Service at Midlothian Mercedes is always professional and meticulous! Tim Lyons is a fantastic technician. More

by JOHNSONBERNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, service representative & Tim Lyons , master technician
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April 23, 2024

Excellent people to deal with from check in to check out with smiles all around. More

by Lewistheodore764
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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April 23, 2024

Got in quickly, diagnosed and repaired under the estimate. Service writer was courteous and accommodating. More

by LATTITUDES
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Travis Melton
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April 23, 2024

Excellent service as always. Very professional, fast and efficient. Thank you for being number one! More

by HINESFOLKS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Pulley, Lucas Wadsworth, Sarah Kirk
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April 21, 2024

Everyone was easy to work with but the follow thru on some unfinished items was lacking. More

by PHILLIPSCK225
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Recommend Dealer
Yes
Employees Worked With
Salesman
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April 20, 2024

Scott is a great service advisor. He is very responsive and a pleasure to work with. More

by HOLDOC51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
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April 20, 2024

Brent was great to deal with. Very helpful and honest both before the purchase and after. He’s responsive to any questions or needs. More

by MXRATH98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent trimmer
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April 19, 2024

Every person we encountered was professional, friendly and helpful. We were very impressed with Rick in service. More

by CCJWP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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April 19, 2024

Everything went well with my service. My car was not cleaned as it has been a service that was always done in the past. More

by TTR724
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
NA
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