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Mercedes-Benz of Midlothian
Midlothian, VA
952 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 952 reviews
February 16, 2011
This was my first visit to this dealership. Service Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during th Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during the process. I would recommend this dealership. More
by WBF
Employees Worked With
Three
Helpful February 27, 2008
Unfortunately, both of Richmond's MB dealers are owned by the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM f the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM fired the excellent service manager they used to have, and service quality has plummeted. Previously, if you took a problem to them, they would fix it. Now they will fight tooth-and-nail, hoping to run out the factory warranty so they can stick you with the bill later on. And the prices for routine service have to be seen to be believed. MB no longer offers much value, if it ever did. The whole experience remains appealing only to those poor souls desperate for prestige. Get it while it lasts! More
by JohnnyReb
Employees Worked With
Walter, Taras
