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Mercedes-Benz of Midlothian

Midlothian, VA

4.6
1,469 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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12200 Midlothian Tpke

Midlothian, VA

23113

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Showing 1,469 reviews

December 15, 2020

This was a great experience for me that exceeded my expectations! The whole team worked together to get me a great deal on my new vehicle!!!!! Bill is the best!!! More

by fineprint60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
December 04, 2020

Satisfied as always. Travis always ensures I am informed of what’s going on, what is going to cost and what the recommendations are if any. Daphne love my Mercedez More

by Smokejimbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

I came in to get a state inspection on my SLK 300. The service manager was not able to see me when I first arrived. However, he was very apologetic and took care of me. I felt good about the environment More

by ajohnsonjr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2020

Excellent service and Excellent loaner so I wouldn't have to miss work waiting for the service. Due for a Service B on our 2014 E350. Tim was an excellent mechanic and made sure all scheduled checks and serv More

by Ronald H Barker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Parker; Tim Lyons
November 20, 2020

I had a front end noise and was worried that it might be I had a front end noise and was worried that it might be serious. Brian Parker worked me in to have a tech look at it. Found out it was tire noise f More

by rog109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Parker and tech
November 16, 2020

The Saturday service option was great. I hope that Mercedes Benz of Midlothian will continue to offer this service option for their customers in the near future. More

by rodalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

I always have a pleasant experience whenever visiting the Mercedes Dealership in Midlothian. Staff is so friendly have an exceptional service team and knowledgeable was very satisfied. More

by QueenP303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
November 11, 2020

Worked me in to schedule on short notice. As usual everyone was polite, friendly and helpful. The best auto service I've experienced and that includes Lexus More

by FargoFred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2020

I had a tire failure and I called my salesman and he was able to have me worked into service for a new tire right away. What great service as always from Mercedes-Benz of Midlothian. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Mansfield Jr.
November 03, 2020

Ive never had a complaint about Mercedes of Midlothian service at all. Brian Parker is the best!! Great service hands down. Thank you so much. More

by teronb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Parker
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