Mercedes-Benz of Midlothian

Lucas contacted me when I was looking on the dealerships website for a replacement vehicle for my wife. This is the second vehicle I have purchased within the last six months. website for a replacement vehicle for my wife. This is the second vehicle I have purchased within the last six months. More

Scott was very helpful and informative. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful. More

All were welcoming and friendly. We love Sam! He is thorough with details and answered all questions we had...and its all done with charm and he has such a great personality. A gre We love Sam! He is thorough with details and answered all questions we had...and its all done with charm and he has such a great personality. A great experience! More

Excellent work done by Scott Bruington. Was very easy process and will definitely leverage their services again Was very easy process and will definitely leverage their services again More

Service was professional and timely. The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and init The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and initial review of the work needing to be done. Seeing what the technician sees and the recommendations are a great incentive in building trust related to required or needed repairs. Also texting during the steps of repair so that if I’m waiting or needing to get back to the dealership if I’ve left to do other things during the repair would help. Finally, text to pay. Sending a link for repairs with the invoice amount and approve via the card on file would be a nice added feature to cut down time at the dealership. As an added feature? Better snacks and contrails in the waiting area… but that’s me being spoiled by my previous dealership. More

Very professional and caring people. They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommen They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommend. More

I found the dealership to be friendly and welcoming, efficiently run/managed. Everyone was excellent efficiently run/managed. Everyone was excellent More

Travis had the situation identified and resolved quickly. I drive pass another MB service department to come to Midlothian for service. I drive pass another MB service department to come to Midlothian for service. More

Tink was so helpful and knowledgeable about what I needed to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car. to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car. More

The service manager communicated with me about concerns that I expressed. My car was ready in a timely manner. that I expressed. My car was ready in a timely manner. More