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Mercedes-Benz of Midlothian
Midlothian, VA
1,098 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,098 reviews
August 30, 2024
Chris and Ben were outstanding to work with. I had a very positive experience and am very appreciative! The were very attentive and answered all of my questions very quickly. The made the proc I had a very positive experience and am very appreciative! The were very attentive and answered all of my questions very quickly. The made the process easy! More
by Jennifer.Mulligan
Verified Customer
August 30, 2024
Excellent customer service from initial phone call to schedule the visit through completion of the service. Ragina was very friendly and knowledgable. schedule the visit through completion of the service. Ragina was very friendly and knowledgable. More
by bethrobertson218
Employees Worked With
August 30, 2024
No one came to help me after they checked my vehicle in. They said Regina would come see me but never did. They said Regina would come see me but never did. More
by KPERKINS01
Employees Worked With
August 30, 2024
They opened my hood and broke it while doing repairs and charged me over 900 dollars to fix it. charged me over 900 dollars to fix it. More
by CHARLESBARWON
Employees Worked With
August 30, 2024
Mercedes-Benz of Midlothian is professional and helpful. I go to them for all of my service needs. I go to them for all of my service needs. More
by marianne.Lumsden
Employees Worked With
August 30, 2024
Courtesy, efficiency and always friendliness — those are the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment. the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment. More
by Angela
August 29, 2024
Everything was good and Steve was outstanding. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in. More
by l.122henderson
Employees Worked With
August 29, 2024
Didn't fix all my problems. Left message but haven't heard back about my problem Left message but haven't heard back about my problem More
by eddie.burleson
Employees Worked With
August 28, 2024
The team got the job done fast. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired. More
by plembo
Employees Worked With
August 28, 2024
Car taken in quickly at appointment time. I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properl I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properly completed and vehicle was clean and ready to go at pick up time. More
by AdvEngrllc
Employees Worked With
