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Mercedes-Benz of Midlothian
Midlothian, VA
1,151 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,151 reviews
April 19, 2023
Travis always takes care of my needs. He is very patient and listens and makes notes. He always is able to answer my questions. Spencer, the mechanic, has always worked on my cars for He is very patient and listens and makes notes. He always is able to answer my questions. Spencer, the mechanic, has always worked on my cars for many years and I trust him completely. Your location is perfect and everyone is so pleasant and treats you like family. More
by bsurider
Employees Worked With
Travis Melton, Spencer-the mechanic
April 01, 2023
Everyone was polite and offered us coffee or water, but long waits sitting in an office. Service could have been better with explanations of what was going on. I do not buy cars often, and do not have a long waits sitting in an office. Service could have been better with explanations of what was going on. I do not buy cars often, and do not have a strategy for avoiding these pain points. OK, but not great. More
by Email
Employees Worked With
March 31, 2023
I was please with the effort put to correct the issues with my sprinter.. thank u a lot with my sprinter.. thank u a lot More
by Gsport3
March 26, 2023
Travis was wonderful kept me updated the wait was a little long but he took care of me very well little long but he took care of me very well More
by Mredbird96
March 13, 2023
Excellent location! Frank was great! He was very patient and has followed up with us several times after the sale. Frank was great! He was very patient and has followed up with us several times after the sale. More
by Kathryn
March 11, 2023
Excellent service and communication. This was a warranty work for a battery that failed leaving us stranded at the airport. The vehicle had to be towed to the dealership. This was a warranty work for a battery that failed leaving us stranded at the airport. The vehicle had to be towed to the dealership. More
by James Miller
Employees Worked With
Allan - service
March 09, 2023
First time Mercedes purchase and I had a very seamless experience with my very knowledgeable saleswoman, Tink. I think it's a very professional dealership and I'm looking forward to a few good years wit experience with my very knowledgeable saleswoman, Tink. I think it's a very professional dealership and I'm looking forward to a few good years with my GLE350 !!! More
by rvakayaker
Employees Worked With
Tink Doyle
March 09, 2023
The service was great, got my car back in the time frame promised, and everything looks good. promised, and everything looks good. More
by Robert B Perkins
Employees Worked With
March 03, 2023
I think having to pay $160 for a license bracket holder for the front of the car when a new car should have one furnished is a little much, but could have been misplaced by the dealer who delivered the car for the front of the car when a new car should have one furnished is a little much, but could have been misplaced by the dealer who delivered the car. More
by creadie84
Employees Worked With
Tim Spaniol
