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Mercedes-Benz of Midlothian
Midlothian, VA
950 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 950 reviews
March 19, 2021
JD was extremely thorough, professional and great to work with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. More
by Debra/Christian D
Employees Worked With
JD Martz
Helpful March 17, 2021
My sales advisor Alon was excellent. He went above and beyond to explain features in the car and how to use them. Great service provided beyond to explain features in the car and how to use them. Great service provided More
by Belinda Pino
March 13, 2021
Wish there was more customer parking spaces and a more pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online service appointment web page works very well. More
by skocsi
Employees Worked With
Alan Mansfield and Julie Joyner
March 11, 2021
This was the best visit I have had at the dealership. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. More
by Michael Ysenbart
March 10, 2021
We had a wonderful experience purchasing our car. Tink Doyle was fantastic to work with. She is very knowledgable and no-nonsense. By far the best we've worked with. Doyle was fantastic to work with. She is very knowledgable and no-nonsense. By far the best we've worked with. More
by mrn
March 07, 2021
Excellent service provided by Travis Melton. Have been coming here for service for several years and have always had professional and competent service from each of the service writers. coming here for service for several years and have always had professional and competent service from each of the service writers. More
by Bronzestar1968
Employees Worked With
Travis Melton
March 02, 2021
Service beyond expectation. Service advisor JD Martz is outstanding in customer support and response. An establishment that includes such a representative has to be excellent outstanding in customer support and response. An establishment that includes such a representative has to be excellent More
by aplittle
Employees Worked With
JD Martz
February 24, 2021
The customer service was great. My service advisor was there when I arrive and the service I wanted was written up and discussed before any work was done. there when I arrive and the service I wanted was written up and discussed before any work was done. More
by emjg2
Employees Worked With
Brian, Service Advisor
February 23, 2021
I always have a fantastic experience at this dealership! The entire service department is friendly, timely, informative, and helpful. They are efficient and knowledgeable and make the whole process painless The entire service department is friendly, timely, informative, and helpful. They are efficient and knowledgeable and make the whole process painless. More
by leigh
Employees Worked With
