Mercedes-Benz of Midlothian
Midlothian, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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They did not find the problem. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic. More
I was very disappointed in the follow up with the service department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off, for over 24 hours, when I finally had to call a couple of times. No follow up on a message left with my technician the same day I picked up my car. More
Tarek was great very impersonable, kind and made me feel like I was more than a person he was just selling a car to. He certainly made me feel comfortable with making the purchase. like I was more than a person he was just selling a car to. He certainly made me feel comfortable with making the purchase. More
Took vehicle in for scheduled service. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Service associate was very attentive. More
Coupons not honored - costs high for work performed. The final insult was charging to use a credit card. I will not be returning for maintenance work. The final insult was charging to use a credit card. I will not be returning for maintenance work. More
Dylan was very knowledgeable about the vehicles and helped guide us through the journey. He also listened to what we were saying and willing to actively engage. helped guide us through the journey. He also listened to what we were saying and willing to actively engage. More