Mercedes-Benz of Midlothian

OK but not concierge level service. Ragina was very good and explained why my tires are going flat. This is after 12+ flat tires. Ragina was very good and explained why my tires are going flat. This is after 12+ flat tires. More

We have been using Mercedes Benz of Midlothian since 2010 and Scott our service manager of approximately 8 years now. Recently we took our car in for an oil leak, and they fixed the problem, explained what c and Scott our service manager of approximately 8 years now. Recently we took our car in for an oil leak, and they fixed the problem, explained what caused the leak and we are pleased with the service. We would “Highly recommend - Mercedes Benz of Midlothian” The Service Manager and Auto Technicians were very professional, very helpful & Prices were reasonable. Will definitely come back1. More

Rick took great care of me and got the work completed in a timely manner. a timely manner. More

I was in for warranty work. All work was completed in a timely manner. Good All work was completed in a timely manner. Good More

They are professional, friendly and strive to resolve any issues presented. Alan, our service advisor was awesome! He kept us in the loop daily while our vehicle’s issue was being addressed. Customer servi issues presented. Alan, our service advisor was awesome! He kept us in the loop daily while our vehicle’s issue was being addressed. Customer service in all areas was outstanding. More

The staffs are friendly, helpful, understanding, prompt, and kept me updated starting from the appointment to after the car is done. I’m very satisfied with the service. and kept me updated starting from the appointment to after the car is done. I’m very satisfied with the service. More

Great to work with, they quickly got my car back for an inspection and I was leaving within a hour to hour and half. inspection and I was leaving within a hour to hour and half. More

buyer be ware. .. they increased A1 service price from about $500 to over $650. So when your get that great 150 off service coupon in the mail (and you think wow thi .. they increased A1 service price from about $500 to over $650. So when your get that great 150 off service coupon in the mail (and you think wow this is nice) get the service done only to find out it just brings the price back to original and then now they charge 3% for using a CC. Love the Car.... not happy with what comes off with my perception as the dealer being greedy. Also have a new Genesis, maintenance is included and no 3% on CC. More

Rick Nelson my service advisor deserves a 5 star review, secondly to his communications and efficiency and quickness in completing an almost $10000.00 repair job prior to his vacation. I picked up the car secondly to his communications and efficiency and quickness in completing an almost $10000.00 repair job prior to his vacation. I picked up the car after I brought the car in on a Monday and this complicated job required tires, wheels and new steering linkage, front end alignment and sensor reprogramming was completed in 4 days. The 5 star review was ruined when on the following Monday while driving the sensors for faulty break lights and rear blind spot monitoring became active. I called the service department at the Midlothian to seek advice and explained to the receptionist that I was aware that Mr Nelson was on vacation I was driving across the state and needed advice I was told all service advisors were busy and some one would return my call. This was a week ago after writing two checks that totaled almost $ 10000. I can’t say my service was great other than Mr Nelson I’ve waited a week to write this review so I could assure myself that my communication would not be hostile but factual. Ron Gaertner More

Mr. Wadsworth was extremely helpful every step of the way. That included detailed information about the GLS 450, including all available options. His assistance with the final selection of our purchase a way. That included detailed information about the GLS 450, including all available options. His assistance with the final selection of our purchase and his routine updates regarding the delivery schedule were invaluable . We were also very pleased with the preparation and efficiency of business office as we closed the purchase transaction. We have been Mercedes owners for decades and could not be more pleased with the service we have received from Midlothian Mercedes More