Mercedes-Benz of Midlothian

Tremendous experience with Sales and Service Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everythin Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everything at his end to make the deals work on both new and used vehicles. Bill has continued to follow-up on our satisfaction with the cars and their servicing. Friendliest, no pressure dealer representative with whom I have ever worked! Brian, the manager in the service department, continues the MB of Midlothian's customer satisfaction goal with his work ethic of making sure the vehicle is running properly at the completion of service interval or repair. I was overwhelmed with the detailed inspection Brian's team did on the used SLK350 I had purchased elsewhere. I feel confident now that the car was a good buy and that it will run for many more miles with MB of Midlothian taking care of the services intervals for me. More

New Car Purchase This is my 3rd Mercedes from this Dealership. Customer service is always excellent. Steve Williams and Ron West bend over backwards to make sure you This is my 3rd Mercedes from this Dealership. Customer service is always excellent. Steve Williams and Ron West bend over backwards to make sure you leave a happy customer. I have dealt with 3 other car Dealerships in Richmond over the last 20 years and Mercedes of Richmond is by far the best. More

Always given great service This is my second Mercedes and I love the service at this Dealership. Quality work, easy to make appointments, free carwash and State Inspection with This is my second Mercedes and I love the service at this Dealership. Quality work, easy to make appointments, free carwash and State Inspection with my Maintenance Agreement and a courtesy loaner. Who could ask for more? More

Best place to buy pre-owned car. Jon and Ryan are awesome! I've bought two pre-owned cars here- a 1995 Jaguar XJS convertible several years ago and a 2005 Lexus LS430 a couple weeks ago. I live in Baltimore I've bought two pre-owned cars here- a 1995 Jaguar XJS convertible several years ago and a 2005 Lexus LS430 a couple weeks ago. I live in Baltimore and searched all over the Internet for the best condition vehicles in the region. The photos on their website were accurate and was definitely worth the drive. Jon (salesperson) said they only offer exceptional vehicles for resale and he wasn't kidding. Jon and Ryan (Sales Manager) were no pressure and no-nonsense which was greatly appreciated. Jon was also exceptionally responsive to my text messages throughout the process. They recognized the outstanding condition of my trade-in and really went the extra mile to get me top dollar for it. Believe me when I say there are very few dealerships that I ever recommend, but I would definitely buy here again. More

Jon and Dawn were the consummate professionals. The entire purchase process was "seamless" from start to finish. Hopefully, I won't need to return to the dealership soon in regard to service issues, b entire purchase process was "seamless" from start to finish. Hopefully, I won't need to return to the dealership soon in regard to service issues, but when I do, I look forward to the same top-notch customer service after the sale as during the sale. More

I brought my 2004 C320 Mercedes Benz to be serviced. It needed several things done to bring the car up to standards. Everything was done very well. Matt was extremely helpful in assisting me and he is a ve needed several things done to bring the car up to standards. Everything was done very well. Matt was extremely helpful in assisting me and he is a very nice person. The car needed a little touch of paint and that was done and the crack piece under the drivers seat was replaced. Whoever did my headlights, did a beautiful job. They shine and look like brand new. The Mercedes Benz team did an excellent job all the way around taking care of the needs of my car. The car means a great deal to me. It was a gift from my husband who was a quadriplegic. He was injured in Viet Nam. A lot of the maintenance work was completed. I thank Matt Webber and the Mercedes Benz team for a job well done. It was also great having the discount card. That helped save quite a bit. Thank you all very much. Patricia Duty More

My salesman, Jon Barker, and the finance manager went above and beyond my expectations to put me in my certified 2008 C300! I had more credit issues than I realized and did not think the deal would work, above and beyond my expectations to put me in my certified 2008 C300! I had more credit issues than I realized and did not think the deal would work, but when they said it would, they stood by their word! The staff here is friendly, professional and not pushy. A much difference experience than Richmond BMW. I recommend anyone looking for a new or used Mercedes or any used luxury vehicle to check this dealer out! More

The team at Mercedes of Midlothian have done it again! They went above and beyond the call of duty and delivered the impossible with unparalelled client service and an amazing zeal for treating their clie They went above and beyond the call of duty and delivered the impossible with unparalelled client service and an amazing zeal for treating their clients with respect and thoughtfulness to ensure that the client finds the right vehicle. My heart felt appreciaition goes out to this all star team in helping us find a car that was right (Jon), make the price fair (Ryan, Steven and Ron), and make the financing a simple pleasure (Teri). This team has gone all out to get my brother and I approved on a pre owned C300. This car drives like a dream, and is an amazing value. The financing process was a pleasure and the team has provided unsurpassed client service. Many thanks to all, and if you need a new car - definitely stop by and visit with Jon Barker! More

Not only was sales amazing, but the service group is great. I have 2 cars serviced there, and Matt makes sure we feel at home. After purchasing a car, I was able to gather a few after market items for great. I have 2 cars serviced there, and Matt makes sure we feel at home. After purchasing a car, I was able to gather a few after market items for my car. The parts department made sure that I got the most fair price possible, made me feel welcomed as a new client and had everyone from the Dealership Manager down to the key techs working to support a question that I had. I have never received this kind of service from anyone, much less my previous dealership (Acura). This experience is 5 stars all the way around from sales (Jon Barker, Steven Baker and Ryan Pulley) to service and down to the folks that stayed late to make sure my car was available after work. What amazes me is that my 10 year old used car (that we didn't even buy there) gets the same level of attention as my brand new E350! Gosh, with service and support like this, I think it will be tough to get me to buy another brand. Please keep up the amazing work!!! More

Jon, Steve and team entire team are fully focused on client service, and fairness. I've never had a better experience at any car dealer. I think I am in love, with my car, my dealer and the wonderful client service, and fairness. I've never had a better experience at any car dealer. I think I am in love, with my car, my dealer and the wonderful team. Their pricing was fair, their treatment of myself and my friends was unparlelled and they were able to help me select the perfect vehicle and give me a very fair trade in price for my old car. The most amazing thing was that the entire team stayed 90 minutes after closing time to ensure that the car was prepped, detailed and delivered all while I signed the paperwork. I am so excited for my car and for working with the team in the future. As I said, this is going to be a long and amazing relationship. Thanks so much to Jon for helping me find the most amazing E350 at the pricepoint that I wanted! More