Mercedes-Benz of Midlothian

Neutral This review and rating for this instance only. Because the last service was just aweful. And the need for this service existed because of how bad the This review and rating for this instance only. Because the last service was just aweful. And the need for this service existed because of how bad the last service was. In this service we asked for defined action, and abjective was successfully acheaved. Within reasonable time at a reasonable cost. More

Outstanding salesperson Chris was.exceptional. An honest salesperson, who would have thought it in this day and age. He was very helpful in selecting the best car for me. Chris was.exceptional. An honest salesperson, who would have thought it in this day and age. He was very helpful in selecting the best car for me. Jenna got me a great rate and did a great job explaining the additional options, More

Experience with salesperson No pressure from sales associate and she was very efficient with all of my request.The sales associate encouraged me to come back and get more informa No pressure from sales associate and she was very efficient with all of my request.The sales associate encouraged me to come back and get more information on the car More

So happy we selected Kathleen Pierson for our salesperson! We met Kathleen Pierson several years ago at a car show in Richmond and after talking with her, we knew that we would purchase our Mercedes with this We met Kathleen Pierson several years ago at a car show in Richmond and after talking with her, we knew that we would purchase our Mercedes with this dealership through her. She was everything we thought - friendly and personable, a great listener to all our questions and supplied all the answers, returned our phone calls or emails promptly - all which made our purchase easy and stress free. We couldn't ask for a more wonderful person to work with and we thank her. Prior to our purchase with her, we had been having our lease vehicle serviced there for the last 3 years. The service men we worked with - Joshua Garrett, Travis Melton and Michael Moore were all excellent. We're very happy to be a customer of Mercedes Benz of Midlothian! More

Great service Everything was handled in a timely fashion. They were friendly and efficient couldn't have ask for more. Travis Melton has always gone the extra mile Everything was handled in a timely fashion. They were friendly and efficient couldn't have ask for more. Travis Melton has always gone the extra mile More

Professional and attentive. I worked with Kathleen Pierson and she made the experience very smooth and satisfying for me and my wife. She was always available to move us though I worked with Kathleen Pierson and she made the experience very smooth and satisfying for me and my wife. She was always available to move us though the process without ever pushing us. We decided on the pace and she made sure we were satisfied every step of the way. In the end, she made sure we got the exact car we wanted. Her follow-up after the sale was impressive too. The other people I met at the dealership were all helpful and polite as well. I rate this dealership A+. More

Excellent purchase experience! Excellent purchase experience, Wayne Booth was genuinely interested in helping us find the perfect vehicle that fit our needs. We gave him parameters Excellent purchase experience, Wayne Booth was genuinely interested in helping us find the perfect vehicle that fit our needs. We gave him parameters and he offered vehicles without any expectation. Just like he filled our needs, not his! Pleasure to work with! More

Fantastic Service Everyone at this Mercedes-Benz dealership goes out of their way to help and even anticipates their customers’ needs. Brian Parker is my Service Adviso Everyone at this Mercedes-Benz dealership goes out of their way to help and even anticipates their customers’ needs. Brian Parker is my Service Advisor and is the BEST. Brian actually “won” me back to this dealership after many years of using another car repair shop. Scott, Shaun & Wilder have all helped me. Amanda helped me find my vehicle in the parking lot after my last service; she actually found and walked me to my car. Kathy Pierson has sold me two Certified Pre-Owned (CPO) Vehicles and Is the person who “won” me back to this dealership when she overheard me talking about purchasing a CPO from a different auto manufacturer. She is AWESOME! Ralph in Sales has helped me several times when I visited the Sales area and Kathy Pierson was with another customer. It’s obvious that the G.M., Ron West, walks the talk! Tom B. of Midlothian More

I couldn’t have been more impressed with the service Dealership was extremely professional and helpful willing to go over and beyond to help me find exactly what I wanted. I couldn’t have asked for a bet Dealership was extremely professional and helpful willing to go over and beyond to help me find exactly what I wanted. I couldn’t have asked for a better experience. More

Service ratnf Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly Service was excellent. I had a loaner car which truly was invaluable. Brian Parker greeted me as soon as pulled into the garage, which I thoroughly appreciated; he was very professional and kind; he informed me of what the service involved and told me approximately how long it would take. I was very pleased with the outcome of my service visit. More