Mercedes-Benz of Midlothian

Great customer service Every person I dealt with in the service department was extremely curteous & helpful. Great overall experience. Wait time for my service was spot on Every person I dealt with in the service department was extremely curteous & helpful. Great overall experience. Wait time for my service was spot on what they projected. More

Totally Awesome! I stopped going to Mercedes Benz of Midlothian many years ago since I found that every time I brought my car in for a simple service, someone found th I stopped going to Mercedes Benz of Midlothian many years ago since I found that every time I brought my car in for a simple service, someone found thousands of dollars of work that "needed" to be done. But, in early 2015, I brought my car in for a major warranty job - replacing a leaking gas tank.- which "MBUSA" had extended 15 years from the "date of service" to the original and subsequent owners. After that warranty work was done, I realized that a Service Advisor, Brian Parker, was honest, down-to-earth, professional, courteous, patient and knowledgeable. He WON me back to this dealership. I not only continued to bring my 2003 E320 in for service from early 2015 but decided to purchase a Certified Pre-Owned 2013 E350W4 at this dealership. I also have had great service and advice from Carlton Courter, Natalie Byrd, Shaun Hagler, Scott Lambert, Ryan McClay, and Amanda Dudley. Even Wilder Hickman in "Parts" and Jo Gardner in Warranty have been real team players. I can't say enough to express my gratitude for and trust in the entire team. My hat's off to Ron Shaban, the Service Manager for what he's been able to accomplish with this team. Everyone plays a part but a culture such as this always starts at the top! More

Customer Service To Die For From the moment I set foot on the floor of the Sales Department at this dealership, I felt as welcome as I do in my own home. Everyone I met was profe From the moment I set foot on the floor of the Sales Department at this dealership, I felt as welcome as I do in my own home. Everyone I met was professional, solicitous, courteous, knowledgeable, fair, patient and totally customer-focused. As a retired President & CEO of a statewide company, I would have killed to have any of these folks on my staff. My hat's off to Ron West, the General Manager of this dealership. A few months earlier, I visited the Lexus Certified Pre-Owned dealership just a mile or so east on Route 60 to look at their inventory. The people there were very knowledgeable but there's no comparison, in my opinion, between an "upscale" Japanese car and a German car that rides like a real luxury car but drives like a sports car! But, the PEOPLE at Mercedes Benz of Midlothian are the most important part of the deal. I'll list some names below but I have to make special mention here of my Sales Advisor, Kathy Pierson, who spent the major part of three separate days to be sure I found the car I wanted. She even came out to our house to program the electronic garage door opener in the car so it would function with the "rolling code" on our garage door opener. She is, quite simply, the BEST. More

Brian is awesome ! I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experien I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experience at Mercedes each and every time , just great! How many service people can make you look forward to calling for an annual check- up? Brian' s effort just makes me appreciate my car even more. He is aware I am very particular about my car. I rarely drive my car in the rain. When I pulled in for my state inspection . He said , " I didn't expect to see you today , because of the rain!" If I have a vote for employee of the year.. It's Brian Parker ! Thanks again ! Tommie More

The service and especially your people were great. My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently to inform me about progress. Even though they were not able to find the source of the problem, they persevered until delivery my vehicle to me. They're professionalism, courtesy and friendliness were beyond expectations. I'll sure be back for them to solve any future problems. More

Got Excellent Service I dropped my car off early on September 17 and picked it up at the end of the day. The Service was completed as scheduled. The representative was ver I dropped my car off early on September 17 and picked it up at the end of the day. The Service was completed as scheduled. The representative was very polite. and kept me updated. More

Awesome They walk the walk. Service first. Customer service is exceptional. They are by far the best dealership in the Richmond are. Professional,kind and cou They walk the walk. Service first. Customer service is exceptional. They are by far the best dealership in the Richmond are. Professional,kind and courteous. I will never by a car from anyone else. More

Great Experience with little stress Had a great experience during our visit to the MB dealer in Midlothian. The sales consultant was very knowledgeable about the vehicle which helped us Had a great experience during our visit to the MB dealer in Midlothian. The sales consultant was very knowledgeable about the vehicle which helped us in making a decision on the purchase. He worked closely with us through the process. Once it came time to close the deal in the business managers office, that took less than 20 minutes. There was no high pressure sales tactics to add additional services like happened when I bought a vehicle from their next door competitor. Once the deal was closed, the sales consultant went over on how to operate all the items. The vehicle was delivered in pristine condition. Would definitely purchase a vehicle from them again. More

service on brake noise This whistling sound when you take foot off brake is reduced. ( less frequent ) I find that a hard push on brake reduces the re-occurrence. . This whistling sound when you take foot off brake is reduced. ( less frequent ) I find that a hard push on brake reduces the re-occurrence. . More

Service update Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. I Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. It's also nice when someone knows your name and your just happen to be passing by him on the street . More