Mercedes-Benz of Midlothian

Good prompt and thorough Expensive. If you drive a MB, you pay. B service is essentially a $500 oil change. However, the car gets a thorough going over and wear items are Expensive. If you drive a MB, you pay. B service is essentially a $500 oil change. However, the car gets a thorough going over and wear items are replaced and the service light gets turned off. The loaner car program is AWESOME though. The service people keep the car reliable and in good shape. I highly recommend the service deportment and Ryan is fantastic. More

2016 GLC300 order From the test drive to the order process, our salesman (Steve Williams) was very friendly and knowledgeable. He made it a very pain free process. From the test drive to the order process, our salesman (Steve Williams) was very friendly and knowledgeable. He made it a very pain free process. More

Excellent customer service! Everything was attended to as well as some issues I was unaware of,more service centers should be this good!having the review be a minimum of 25 words Everything was attended to as well as some issues I was unaware of,more service centers should be this good!having the review be a minimum of 25 words or it can't be submitted is ridiculous I said all I had to say in 20 words you service rarer should change this most people are capable of making their point with out having a minimum number of words!!!! More

Overall, a very good experience. Good experience, knowledgeable and courteous sales staff. Beautiful facility with a good selection of vehicles. Everything was explained in detailed. Good experience, knowledgeable and courteous sales staff. Beautiful facility with a good selection of vehicles. Everything was explained in detailed. No pressure, was allowed to make a comfortable decision. More

Fixed nail in tire Very attentive service department. I brought car in for routine tire pressure check and service advisor found embedded nail. Fixed while I waited in S Very attentive service department. I brought car in for routine tire pressure check and service advisor found embedded nail. Fixed while I waited in Showroom. Checked with me several times to let me know progress. Very satisfied and well done !! More

Excellent I have nothing but positive things to say about the maintenance services received by Mercedes. The staff is extremely professional and the work is th I have nothing but positive things to say about the maintenance services received by Mercedes. The staff is extremely professional and the work is the best quality. More

Great Job Ryan McClay did a great job. The reception was prompt, professional, and informative. All interactions were at the expected high level. The atmosp Ryan McClay did a great job. The reception was prompt, professional, and informative. All interactions were at the expected high level. The atmosphere of the dealership was warm and welcoming. More

Recent service Ryan was extremely helpful as always. I took my vehicle in for a state inspection and it was a very smooth and easy process. Easy drop off and pick up Ryan was extremely helpful as always. I took my vehicle in for a state inspection and it was a very smooth and easy process. Easy drop off and pick up. Thanks! More

Two year service The service was excellent, with one exception. The mechanics in the service department always inflate all my tires to the same pressure! Since my ve The service was excellent, with one exception. The mechanics in the service department always inflate all my tires to the same pressure! Since my vehicle has two different size tires, the recommended pressures are different between the front and rear. This is stated on the plate on the vehicle. I am unable to get down on my knees, so I can not correct this at home! Otherwise, many thanks. Harold L. Johnson More

From Purchase to Service Mercedes-Benz of Midlothian is completely a one stop car experience for me. My car experience has been exceeded with every single step. Thanks Ryan! Mercedes-Benz of Midlothian is completely a one stop car experience for me. My car experience has been exceeded with every single step. Thanks Ryan! More