Mercedes-Benz of Midlothian

Great customer service Wonderful company for doing business with. Was greeted with a Genuine Smile by every employee I came on contact with and they all were willing to Wonderful company for doing business with. Was greeted with a Genuine Smile by every employee I came on contact with and they all were willing to help. The business was very cleaned and organized with exceptional waiting areas which consisted of two floors. Travis Melton was my service advisor and he was very professional and answered all my questions. I received text updates as well as a personal visits on the status of my vehicle service. I would definitely be coming back here for my vehicle service on the future. A very satisfied customer, Tim More

Smooth experience Greeted promptly and service was done in a timely manner. Shuttle service to and from the dealer was provided. Additional items and status of vehicle Greeted promptly and service was done in a timely manner. Shuttle service to and from the dealer was provided. Additional items and status of vehicle were provided. I felt that I was involved and had control even if not present. More

Outstanding Chris. What can I say. You dealt with my 100 questions and we were able to do an amazing deal. Thank you!!! I am so excited and love my new car. You w Chris. What can I say. You dealt with my 100 questions and we were able to do an amazing deal. Thank you!!! I am so excited and love my new car. You worked tirelessly and I appreciated all your efforts. More

Great service I have the best service adviser in Michael Moore. He has always done a great job for me. It’s not very common that you receive the level of service I have the best service adviser in Michael Moore. He has always done a great job for me. It’s not very common that you receive the level of service that Michael Moore provides. He will stay in touch with you with updates on your vehicle and he delivers on his promises. More

Great service as always, highly recommended I’ve been visiting Mercedes of Richmond for several years. Everyone is always professional yet down to earth. The service is 2nd to none, I would reco I’ve been visiting Mercedes of Richmond for several years. Everyone is always professional yet down to earth. The service is 2nd to none, I would recommend anyone to use this dealership for all their Mercedes vehicle needs. More

Speedy and great service. I will recommend this dealer to others because, I the was great Mr. Moore did a great job with getting my car in and having it service in a speedy t I will recommend this dealer to others because, I the was great Mr. Moore did a great job with getting my car in and having it service in a speedy time. More

Great service; friendly staff I bring my car here for the scheduled maintenance visits. Staff is always friendly & service is prompt. I take advantage of the shuttle service so t I bring my car here for the scheduled maintenance visits. Staff is always friendly & service is prompt. I take advantage of the shuttle service so that I can get things done while waiting for my vehicle and they are very good about it. More

Service Oil, Brakes, Inspection and Tune-up Oil change was missed initially but dealership service department resolved the following day. Loaner vehicle was extended through the weekend to compl Oil change was missed initially but dealership service department resolved the following day. Loaner vehicle was extended through the weekend to complete the service and overall a good experience. Repair estimate was $150 lower then final bill. Over all the experience has been excellent. More

Quick and Easy Took my Sprinter in for an electronic problem it was diagnosed corrected and out of the door in leads than an hour. The waiting area was excellent wit Took my Sprinter in for an electronic problem it was diagnosed corrected and out of the door in leads than an hour. The waiting area was excellent with snacks, beverages, and other amenities. More

work done on my steering column Initially I was not pleased with the communication that I received about when my car would be ready. After talking with Lawrence (Larry) Demanovich t Initially I was not pleased with the communication that I received about when my car would be ready. After talking with Lawrence (Larry) Demanovich the service manage, he listened and understood my concerns and made adjustments. My husband and were impressed that Larry helped us and we are certainly fans from this point on. More