Mercedes-Benz of Midlothian

very professional The service representative explain what had to be done and let me know how much time it would take to complete the job.Service was done in a timely ma The service representative explain what had to be done and let me know how much time it would take to complete the job.Service was done in a timely manner. More

Pulled in about a half hour earlier than my scheduled appointment. Travis and his team went right to work. Waiting area was a little tight, but the coffee helped. 2 hours later, the work was complete appointment. Travis and his team went right to work. Waiting area was a little tight, but the coffee helped. 2 hours later, the work was completed and I was out the door! I was really happy with the service! 2015 Winnebago View J on the MB Sprinter chassis. More

Awesome Tink was the very best -- as was Ron, Ryan and the rest of the team. Would strongly recommend the dealership, doesn't get any better. Tink was the very best -- as was Ron, Ryan and the rest of the team. Would strongly recommend the dealership, doesn't get any better. More

Had a GREAT lease renewal experience at Mercedes Benz of Midlothian. Chris Moss provided excellent customer service and followed up with phone calls, emails and texts. He and General Manager Ron West made Midlothian. Chris Moss provided excellent customer service and followed up with phone calls, emails and texts. He and General Manager Ron West made it a smooth transition into a fantastic new C300. More

Recent purchase MB of Midlothian made this process pain free. I contacted them by phone about a particular car I was searching for. I was able to fill out my applic MB of Midlothian made this process pain free. I contacted them by phone about a particular car I was searching for. I was able to fill out my application online which expedited my processing while I was driving from South Carolina to Virginia. The car was ready when we arrived and it took only a short time to complete the trade and leave with our car. Chris Moss was our salesman and he was awesome as was Frank Costa, the certified pre-owned manager. More

Amazing experience! I had been looking for a new car for a while and a Mercedes was my dream car but I always thought it was out of my reach. I kept searching online for I had been looking for a new car for a while and a Mercedes was my dream car but I always thought it was out of my reach. I kept searching online for good deals and since then a sales consultant (Chris) reaches me through email asking how he could help me. After multiple times looking and Chris always being so attentive through emails I decided to come in and look at a CPO car. Chris showed me the options and price breakdown as well as for the new cars. I was shocked to know that the prices were not too far apart on the monthly payments. Chris was always so patient and gave me all the time needed. I loved how there was no pushing necessary, I walked out of the dealership with a brand new dreamy car thanks to all the patience and attention from everyone involved. BUT there’s more. The attention did not end at the moment I signed off for my car. Days later I had a question about something in my car and I literally emailed Chris about it, I could not believe it when about a minute later I received his email in reply with the answer for my question, it was Saturday!! And he replied my email instantaneously. I had never seen such great customer service! I’m in love with my new car and also with the attention of a whole team behind it! Thank you so much, guys!! More

Great customer service Great experience with purchasing a new vehicle. Our salesman was very knowledgeable as well as the finance manager and General manager. I would high Great experience with purchasing a new vehicle. Our salesman was very knowledgeable as well as the finance manager and General manager. I would highly recommend this dealership. More

An Experience in Excellence I have an hearing impairment and this has not lessened my experience and vehicle servicing with this dealer. The help and service is outstanding and I have an hearing impairment and this has not lessened my experience and vehicle servicing with this dealer. The help and service is outstanding and much appreciated. More

Perfect! Bill Cochran is the best salesman, Ron West as the GM was excellent!. this was our 4th purchase and I will keep buying from this team Tom Bill Cochran is the best salesman, Ron West as the GM was excellent!. this was our 4th purchase and I will keep buying from this team Tom More

2019 GLC300 Chris Moss is the best. He assisted with all my needs and even still helps me over a month later! I would recommend going to Chris for all your Merce Chris Moss is the best. He assisted with all my needs and even still helps me over a month later! I would recommend going to Chris for all your Mercedes needs. More