Mercedes-Benz of Midland

Alderson Mercedes Benz Alderson has always been exceptional when purchasing and maintaining our cars. Their friendliness and willingness to help is greatly appreciated. We Alderson has always been exceptional when purchasing and maintaining our cars. Their friendliness and willingness to help is greatly appreciated. We have purchase several Mercedes from Alderson and Frank Aranda and can't imagine going anywhere else. More

Great! My first oil change, everyone is so sweet very helpful. Dakota Hamptom is just amazing, I wish I could hire her. She's very professional & she knows w My first oil change, everyone is so sweet very helpful. Dakota Hamptom is just amazing, I wish I could hire her. She's very professional & she knows what she's doing. More

Routine 1 year service I appreciated the use of text to convey information regarding my car's scheduled service. When I dropped my car off, Dakota Hampton was efficient duri I appreciated the use of text to convey information regarding my car's scheduled service. When I dropped my car off, Dakota Hampton was efficient during the check-in process and had me on my way quickly. When the service was completed, I was notified and arrangements were made for shuttle service. Check out process was just as efficient. Thanks, Dakota. More

Great service I took my Mercedes GLK 350 for its first service at the Midland, TX Alderson Dealership. I was greated and had the door held for me as soon as I pulle I took my Mercedes GLK 350 for its first service at the Midland, TX Alderson Dealership. I was greated and had the door held for me as soon as I pulled up which hasn't ever happened for me at any previous dealer I bought vehicles for. I was instantly helped by the beautiful receptionist and met with Dakota Hampton who took my information and gave me details on my service. He made sure the service technicians would check out the problem I was having with my cigarette lighter as well. He gave me a number I was able to communicate through to get updates on my car which was great. Once my service was done and my car was cleaned inside and out, I met the service manager Arthur and he tried to help me with the cigarette lighter problem as well. The problem didn't appear with them around (of course) but I was reassured if it continued they would do their best to fix is. Sure enough 10 min after leaving the dealership the problem occurred. I had 42 percent battery life and within that 10 minutes the battery dropped to 33 percent while on the charger. Then the chargers connection began to come and go like it had been prior to bringing it to the dealer. I even bought a brand new charger. Overall I had a good experience with this dealership. More

Dakota Hampton I appreciated the personalized attention through text that I received from Dakota Hampton. It allowed me to both receive and ask for information about I appreciated the personalized attention through text that I received from Dakota Hampton. It allowed me to both receive and ask for information about the status of my repair. Response was very prompt and helpful. More

Great Customer Service I have never had a problem with Alderson's service. Everyone is polite. All their repairs have been conducted in a thorough manner, and my car is al I have never had a problem with Alderson's service. Everyone is polite. All their repairs have been conducted in a thorough manner, and my car is always returned cleaner than when I left it. More

Feel like Dealership does not value my business. Bought a New S550 2015. Love the car. Every time it rains my mud flaps go out. Alderson has fixed them each time. Last week had same problem took car Bought a New S550 2015. Love the car. Every time it rains my mud flaps go out. Alderson has fixed them each time. Last week had same problem took car into dealer to fix without appointment. They gave me a loaner car. Had to return loaner because I did not have garage door opener. So took my S550 back and agreed I would bring it back and they would loan me another car. Brought back to get a loaner and the Service Department manager said, "NO"! to another loaner car. Wasted my time. He was very rude to me. I do not feel like a valued customer. Gave Sergio Rivera (service manager) every opportunity to make some kind of inkling of apology but never got it. Finally serviced my car and gave me my car back unwashed with Service Light on and some kind of tire issue. When I make a turn it swerves and it is not handling quite right. I have no doubt Service Dept. can fix it. BUT pretty sure they have no desire to apologize for how rudely I was treated by service manager. Mainly wasting my time going back to dealership, after I was told to come back for another loaner and then treated as if I was making it up. Wow! There is more to the story... I bought 2 brand new cars from this dealership and planned to buy another. After being treated so rudely by service manager and have yet to receive apology from him I think I will pass. Mercedes Benz are my favorite cars and the dealership is less than a mile from my house, One reason I bought it. Customer service and a little kindness goes a long way. Too bad Sergio Rivera Service Manager has decided I am not worthy of some kind of apology. Seriously had he apologized even in the slightest bit I would have been satisfied. BUT my car was returned to me with a service light on and I feel like I am not a Valued Customer. More

Very poor service They take a very long time to do any service. They rarely give you any updates and expected the customer to call and check the status of the work. Had They take a very long time to do any service. They rarely give you any updates and expected the customer to call and check the status of the work. Had to return our Mercedes 5 times to get one issues corrected and it took 6 months to correct More