Mercedes-Benz of Midland

excellant! We had a great experience at Mercedes Midland. Frank Arunda was our salesman and he did an outstanding job. All the employees that helped us were grea We had a great experience at Mercedes Midland. Frank Arunda was our salesman and he did an outstanding job. All the employees that helped us were great. More

Immediate, speedy and completely satisfactory My needs were addressed and handled instantly by Dakota Hampton. I was transported to my residence quickly and in less than 3 hours my vehicle was rep My needs were addressed and handled instantly by Dakota Hampton. I was transported to my residence quickly and in less than 3 hours my vehicle was repaired, washed and ready to go. I was more than satisfied with the customer service and the speed everything was completed. More

Alignment and awesome detailing service Took our GL 550 in for an alignment and had it detailed. They did an awesome job. Looked like brand new. I called ahead to ask about the detailin Took our GL 550 in for an alignment and had it detailed. They did an awesome job. Looked like brand new. I called ahead to ask about the detailing service and what impressed me was that when I brought it in the next day Aaron came out and introduced himself. He knew my name and why I was there, I had not spoken with him the previous day when I called. It's just the little extra things like taking the time to great your customers by name, knowing ahead of time why they're there and getting them taken care of efficiently that make all the difference. Thanks for the professionalism! More

Service Review We welcomed when we arrived. Our car was clean and ready early afternoon and I enjoy the complimentary coffee and water. The service runs smoothly, wi We welcomed when we arrived. Our car was clean and ready early afternoon and I enjoy the complimentary coffee and water. The service runs smoothly, without long lines and maintains a working flow, operated professionally. More

Service My experience at Alderson in Midland was effortless. Aaron Wickander is both courteous and efficient. Frank Aranda, our salesman, is also as helpful a My experience at Alderson in Midland was effortless. Aaron Wickander is both courteous and efficient. Frank Aranda, our salesman, is also as helpful and lovely to work with as always! More

great service! Had great care for my car & explanations about services were good. When a part took longer than expected Aaron took time to talk with me about what w Had great care for my car & explanations about services were good. When a part took longer than expected Aaron took time to talk with me about what would be the best timing to complete the repairs. More

New Vehicle purchase Have a wonderful staff & faculty ! Had the pleasure of working with a excellent salesman Frank Aruanda found me exactly what I was looking for & very Have a wonderful staff & faculty ! Had the pleasure of working with a excellent salesman Frank Aruanda found me exactly what I was looking for & very patient Would highly recommend this dealership to family & friends More

Makes Buying a Car Enjoyable Frank Aranda sold us a new MB SUV. We shopped around a lot and aside from finding the right car for us, we were very impressed with Frank's knowledge Frank Aranda sold us a new MB SUV. We shopped around a lot and aside from finding the right car for us, we were very impressed with Frank's knowledge of the various models, efficiency and politeness as well as the customer-oriented culture across the dealership. Post-purchase, Frank has followed up to make sure we're happy with the car and to link the car to our garage door system. Frank and Kendall (the dealership's MB concierge) go above and beyond to deliver top-quality service and ensure your happiness. More

Great service Aaron Wickander is a great service Manager. He kept in touch with me while my car was being serviced texting and calling me back. My GL 450 was fixed Aaron Wickander is a great service Manager. He kept in touch with me while my car was being serviced texting and calling me back. My GL 450 was fixed faster than I expected and the quality of work is great! Me. Shine was really nice and fun to talk to as he drove me to my work and picked me up to after my car was finished. Great friendly people at Alderson's More

"Scuffed wheel on my new car" I went through the bank drive in last week, and as I was exiting the drive through lane I turned a bit too soon and scuffed the right rear wheel of my I went through the bank drive in last week, and as I was exiting the drive through lane I turned a bit too soon and scuffed the right rear wheel of my new E 350 on the curb! I barely had 1,500 miles on the car. I called my sales person, and he scheduled me in to have the wheel re surfaced (much, much cheaper than a new wheel). Aaron Wickander contacted me by email to confirm the appointment. I dropped the car off, and when it was ready Aaron notified me. He kept me informed while they had the car, and it was ready when I arrived. He greeted me personally, and walked to the car with me, while I inspected the wheel. I am amazed at the wheel repair. The refinishing job was absolutely perfect, and so was the level of service I received from Aaron. That is why I have been a customer since 1992. More