Mercedes-Benz of Miami

Absolutely horrible dealership in regards to customer service and auto servicing. Own 6 cars from here over the last 10 yrs. They're great at treating you wonderfully when they sell you the car. but t service and auto servicing. Own 6 cars from here over the last 10 yrs. They're great at treating you wonderfully when they sell you the car. but then, try to service it. My car was there for 39 days. When i brought it in, they wanted to charge me $300 just to tell me whats wrong with it. After $4,000 and 39 days later, they pull the car up and it says , visit workshop on the display screen. I couldnt beleive it. 39 days later and $4,000, pulling up from the workshop and they want to deliver me my car with 'visit workshop' on it. when i point it out, they say 'I dont know what to tell you'. after much back and forth they ask if i want to pay another $300 to diagnose why it says visit workshop. "im at the workshop and its been here for 39 days' what did they do if not diagnose it. Rediculous. I spoke to a manger (which seemed like another service rep just saying he was the manager) that also said, 'i dont know what to tell you' and asking if i wanted to authorize another $300 to see if they could find out the problem. What a racket. you buy a $120K car (an SL no less) to get treated this way... I would never recommend this dealership under any any any circumstances. buy any car anywhere before buying there. unless you have zero care for the money you spend, and mostly the money overpayment on service, do not buy a car there. Mercedes Benz of miami. loud and clear. Avoid at all cost. i would even consider switching brands of cars. I used to get a thousand times better service at BMW, Range rover. Even when i had my toyota i got treated much much better. Not worth buying a this dealership at all!!! Horrible! I almost never write a review. In fact i'm not sure if this will reach anyone, but if it saves 1 person its worth it. Whatever answer might get posted by them here, it all BS. unless you're willing to overpay for smiles while they rob you blind, do not give them your business. More

In mid-July attempted to bring the E350 I leased from this dealership in March 2013 in for a 3 month top off service and to have the tire pressure checked on the car because the light was on. The custome this dealership in March 2013 in for a 3 month top off service and to have the tire pressure checked on the car because the light was on. The customer service agents I was required to speak to were so difficult to work with I was unable to schedule any service and ultimately went to a different dealer, Mercedes of Coral Gables, to have the work done on my car. More

This is not necessarily a reflection on the people I dealt with. The problem is they sold me a bad used car. My salesman Larry B. is a good guy. I don't think he knew the car was bad. The used car manag dealt with. The problem is they sold me a bad used car. My salesman Larry B. is a good guy. I don't think he knew the car was bad. The used car manager Mark L. is okay too but he may have known the car was in bad shape. I paid $15k for a 2007 Jaguar S-type with 65m miles. The night I drove it off the lot I had to return with it. The "dipping headlights" were stuck in the down position and badly misaligned, the AC was blowing hot on one side, cold on the other, there was a vibration at the front when making a u-turn, and the car had only one ignition key, all problems I had pointed out before. They kept the car a few days and gave me a free MB loner. They fixed the AC and the dipping headlights. They did nothing on the front end and the headlights were still misaligned, and no spare key-fob was ever given ($300 cost for me). On a subsequent visit they aligned the headlights. I took the car to a mechanic friend and he showed me the upper control arms were shot. This is why I was having front end problems ($50 to diagnose and a $1200 repair). I took the car back to M-Benz of Miami and again they gave me a free loner. They agreed the control arms were shot and noted the rack & pinion steering rack will soon need to be replaced. They agreed to repair the upper control arms if I paid for parts. This cost me $535. What will fail next? When? Did they sell me a "lemon"? That is against the law now. I did not take this car to a mechanic before buying it because I thought Mercedes Benz of Miami could be trusted to sell a good used car but I would pay a little more buying from them. I thought the peace of mind would be worth it. I have no peace of mind and fear I have gotten myself into a big problem. More

Wasn't planning on leaving with a new car today, but Nino worked with me and got me into a car that I love. He was professional, informative and very friendly. I will be sending all of my friends to you Nino worked with me and got me into a car that I love. He was professional, informative and very friendly. I will be sending all of my friends to you Nino. Thank you. More

Benjamin was very helpful and work very hard to find the exact car I wanted. He is the best and I would buy from him anytime. Thanks Ben! exact car I wanted. He is the best and I would buy from him anytime. Thanks Ben! More

Great overall experience. My sales person, Larry Borman was very knowledgable and professional. If you are car shopping stop by Mercedes-Benz of Miami, you will be glad you did. was very knowledgable and professional. If you are car shopping stop by Mercedes-Benz of Miami, you will be glad you did. More

Best Mercedes Dealership in the Greater Miami area! Best Mercedes Dealership in the Greater Miami area! Mercedes Benz of Miami is a great place to buy a car. The staff is welcoming, the showroom is o Best Mercedes Dealership in the Greater Miami area! Mercedes Benz of Miami is a great place to buy a car. The staff is welcoming, the showroom is outstanding and the inventory is the largest in the area. If you want a specific color and model they have it in stock. Other dealers can get it for you but at Mercedes Benz of Miami you can drive your car home that day. If you are undecided they will let you test drive the different models . If you get a chance call ahead and try to have Felipe Medina be your sales associate. Not only was he very knowledgeable, professional, and helpful but he is a gentleman that will treat you with the respect you deserve. You have a choice of dealers when you shop for a Mercedes Benz Felipe Medina and this dealership will see to it that you leave happy. We live in Palmetto Bay less than 5 miles from another Mercedes Dealer that does not open on Sunday. We looked the cars over on their lot and drove to Mercedes Benz of Miami to test drive and buy a car on Sunday. We will be returning for service since they give loaner vehicle to their customers if service is more than 3 hours . We were very happy with the buying experience I believe you will be too. There are several Mercedes Dealers in South Florida but only one Mercedes Benz of Miami. You can reach Felipe Medina at (305) 952-2158 or by e-mail at medinaf1@autonation.com More

My employer and I came in looking for a 2013 SL550, and we were directed to speak with David. He showed us 3 different SL550's, and was very well informed on each. He was patient, well-spoken, and inform we were directed to speak with David. He showed us 3 different SL550's, and was very well informed on each. He was patient, well-spoken, and informative on all aspects of the cars, and even offered to absorb the last 3 payments of the former lease with BMW. We will certainly return to Mercedes if we decide to purchase this vehicle. More