Mercedes-Benz of Miami

RipOff After $4500 paid & 2.5 months waiting for them ro repair the vehicle, I have never ever been to an autonation dealer with such disregard for customer After $4500 paid & 2.5 months waiting for them ro repair the vehicle, I have never ever been to an autonation dealer with such disregard for customer service. Even the service advisor fights with the cuatomera. Extremely poor service. The service advisor should be treating animals. And the service director has his hands tiwd up to fire these people. Unbelievable and unaceptable. The gral manager cliff should work for KIA, he only cares about sales numbers. More

BEST SERVICE EVER I have been buying high end cars around the world for over 30 years. I never come across a more fair, honest, knowledgeable, sales man than Richard Ba I have been buying high end cars around the world for over 30 years. I never come across a more fair, honest, knowledgeable, sales man than Richard Barri. I have recommend many of my clients and friends to Richard. 100% of the time everyone has been impressed with his integrity and class. More

worst service by far Worst service dept. By far, people standing around talking about fat Tuesdays, others just chatting about the gym, service manager has a attitude, loo Worst service dept. By far, people standing around talking about fat Tuesdays, others just chatting about the gym, service manager has a attitude, looks like he doesn't want to be there on the weekend. Couldn't get a courtesy loaner with progressive full coverage insurance that I pay extra for loaner cars, the List just goes on. For anyone who wants to go to this dealer drive a little father and go to another mercedes benz. Never have I gotten this service at Cadillac or bmw, but I guess they know what customer service is. More

Awful customer service This is the worst experience I have encountered at service dept at MB of Miami. I had to inconveniently bring my car in for a service repair 3 times a This is the worst experience I have encountered at service dept at MB of Miami. I had to inconveniently bring my car in for a service repair 3 times and it's still not fix, hope this 4th time it will. I expect a better quality of service coming from a luxury line. Moving forward I will go out of my way to FT Lauderdale where I purchased my vehicle. More

Honest and strait forward Frank Miragaya and Luisa Londono are two great professionals of Mercedes Benz of Miami that changed my negative biased view of car buying exprience. Frank Miragaya and Luisa Londono are two great professionals of Mercedes Benz of Miami that changed my negative biased view of car buying exprience. If you have had some bad expriences in the past like i did , i suggest that you should visit Frank and Luisa at Mercedes Benz of Miami to see that like every other sector , the automotive sales is changing shape and mentality that was long due.Once again " Thanks Frank " & "Thanks Luisa ". More

i was fortunate enough that i was paired with nino. if you search the word professional, excellence and great in the dictionary his picture would definitely come up lol :). he was so patient with me. you search the word professional, excellence and great in the dictionary his picture would definitely come up lol :). he was so patient with me. i came on a sunday 45 minutes before closing and after every one left he stayed with me 2 hours after!! making sure that he paired with my the car of my dreams - which was a c250 coupe. i was originally looking for a used vehicle due to my budget, but nino managed to place me in a brand new 2014 with 0 miles, for the same price! how he did it? i dont know!. definitely mercedes benz of miami and the company its self are lucky enough to have hired such a great person. and my experience with this dealership was wonderful!!!! he takes the time to explain to you everything about the vehicle. he goes into micro information!!!! he took more time explaining the buttons gadgets and safety of the vehicle than the bank took to approve me. please if you ever go to mercedes benz of miami... ASK FOR NINO!!!!!!! More

In for routine 20,000 mi oil and fuel filter change to our Sprinter van while travelling from up north. Bill was over $500. Next day fuel line came off filter pouring fuel all over the engine and the road our Sprinter van while travelling from up north. Bill was over $500. Next day fuel line came off filter pouring fuel all over the engine and the road. Fortunately no engine fire. I fixed it (half day of vacation lost) then returned for them to check (another half day lost). Staff (very many of them) were polite and professional, but that is not what counts. It is also no help to us that they fired the tech that worked on our van. More

Was the worst experience ever order a new car was told to have it in 3-4 months after waiting for almost 5 months sales person told me I need to wait 5 more months to get the car. After talking to sales mana have it in 3-4 months after waiting for almost 5 months sales person told me I need to wait 5 more months to get the car. After talking to sales manager to see what is going on why is some people order cars later get it before and driving the cars already he basically told me if u don't like u can get your deposit back. I would not recommend this dealership to any one sales people are lazy and managers are very rude even the general manager was like you got your money back and didn't even care. WORST PLACE AVER!!! No one cares at all More

The experience buying the vehicle was exceptional and marvelous. The salesperson, Lino Velasquez, was very professional, very friendly and carefully explained the entire process of purchasing the vehicle marvelous. The salesperson, Lino Velasquez, was very professional, very friendly and carefully explained the entire process of purchasing the vehicle. Marilay Hernandez also did a great job in assisting us and got us the best deal that was most suitable for us. My overall experience at the dealership was excellent, and I would definitely recommend my friends and family to buy a car at the dealership. More

I am so thankful to have worked with Nino. He was very helpful and I really appreciate him. He went above and beyond for me. At 24 years old Nino helped me purchase my first car. I will recommend this dea helpful and I really appreciate him. He went above and beyond for me. At 24 years old Nino helped me purchase my first car. I will recommend this dealership and everybody. Keep up the good work and thank you for putting your clients first. More