Mercedes-Benz of Miami

It was a pleasure to buy a car from this Mercedes Dealership! The salesperson, Gustavo Giral, was fantastic! He was extremely patient with my wife and me explaining how to operate our new S class Dealership! The salesperson, Gustavo Giral, was fantastic! He was extremely patient with my wife and me explaining how to operate our new S class More

Excelente información y atención recibida por Santiago Espinoza desde el momento que llegamos a la agencia hasta el término de la venta. También tuvimos excelente servicio por parte de Josh del área fina Espinoza desde el momento que llegamos a la agencia hasta el término de la venta. También tuvimos excelente servicio por parte de Josh del área financiamiento. More

Excellent service . staff friendly they keep me posted all the time I don’t have to wait too long ,the car was ready quickly love that place all the time I don’t have to wait too long ,the car was ready quickly love that place More

Gustavo cocio es exelente cada vez que llevo a los servicios o lo llamo su atencion es exelente a pesar de todo el trabajo sl cual esta asignado servicios o lo llamo su atencion es exelente a pesar de todo el trabajo sl cual esta asignado More

Carlos in the Service Department is very responsive and made sure that I was in and out in no time! I highly recommend this dealership!! made sure that I was in and out in no time! I highly recommend this dealership!! More

They told that the estimate of the service would be about 2 or 2and a half hour . After 4 hours waiting they told me that the car was not ready and no accurate estimate available . I talk to a supervisor and 2 or 2and a half hour . After 4 hours waiting they told me that the car was not ready and no accurate estimate available . I talk to a supervisor and he did not provide any solution and was completely careless . Finally i talk to the head of the service department who provided me transportation to my home after 4and a half hours. It was a yearly routine service . The only extra that i ask it was to check the back doors whose closure was not smooth and they dis nothing only providing a rocket science explanation that is was normal that the closure wasn’t smooth. More

We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz?? More

Worst dealer experiences ever. Their collision repair shop took 8 months for a 1 month job because they couldn't get it right. Then, they charged me for a tire that they didn't replace (fraud). Despite shop took 8 months for a 1 month job because they couldn't get it right. Then, they charged me for a tire that they didn't replace (fraud). Despite this, they are closest to me and I went in to buy the same car, new model year. Sales person (Daniel Ferreira) was useless. I literally walked him through the specification on his computer, then had to follow up with him three times to see if he had placed my order. Then, I had to ask him about the ETA, he never once followed up with me. Worse, his attitude was "It will be here when it gets here". I told him he added no value to the process and he was offended. But it was worse than that -- he actually subtracted value from the process. Couldn't have been worse at any point with this dealership. AutoNation pretty much sucks if they think this is good business. More

After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and c Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then called back to speak to the GM to voice my concerns and he assured me that he would address this issue and that he would call back, that never happened either. The lack of communication on their end and vagrant disrespect towards me is unacceptable. It's not okay to be treated this way by folx who are supposed to be helping me and my husband purchase a new vehicle. This whole ordeal left a very sour taste in our mouths with ever engaging with Mercedes Benz in the future. As a previous Mercedes Benz owner I went back to MB because my experience a decade ago was so pleasant and inviting, but this MB dealer of Miami has turned me off completely and I will likely never return as a customer. More