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Mercedes-Benz of Miami

Miami Gardens, FL

Overview
Reviews
Vehicles
4.3
591 Reviews
For South Florida customers, Mercedes-Benz of Miami can cater to all of your automobile needs. Our showroom is located in north Miami, directly across from Park Centre. Featuring an extensive inventory of new and pre-owned Mercedes-Benz cars and SUVs around, Mercedes-Benz of Miami is the go-to place for all things Mercedes-Benz. Whether you're experiencing a Mercedes-Benz for the first time, or are a long-time Mercedes-Benz owner, our team at Mercedes-Benz of Miami looks forward to your visit!
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1200 NW 167 Street

Miami Gardens, FL

33169

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Showing 591 reviews

August 18, 2022

The gentleman that help me to buy my first Mercedes car was super professional and patient with all my wife change of mind More

by marco.barisone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Bowen
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Aug 24, 2022 -

Mercedes-Benz of Miami responded

Hi Marco, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need help, just give us a call. Happy motoring!

August 17, 2022

Excelente Customer service representative and great advise for other services needed for my car 🚘 greatly apréciate More

by Klaudiaserpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar leon
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Aug 22, 2022 -

Mercedes-Benz of Miami responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2022

Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice. More

by Magda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ferreira
Report | Print
Aug 19, 2022 -

Mercedes-Benz of Miami responded

Hi Magda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 14, 2022

Great experience every time. Great staff, great service experience. All service needs are resolved and any issues found are communicated along with recommendations. Feel very we More

by Edbosshog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Casio and service tech
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Aug 19, 2022 -

Mercedes-Benz of Miami responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 11, 2022

Basic maintenance was completed. However electrical repair was not completed.Service rep was responsive.Low bar met. More

by ddavenport11Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
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Aug 15, 2022 -

Mercedes-Benz of Miami responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.

August 11, 2022

Very friendly service. My car is always taken care of well and loves to spa day at the dealer. Always clean. Relatively fast service but always with a smile. I love to shop More

by karyntodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garcia, andy
Report | Print
Aug 16, 2022 -

Mercedes-Benz of Miami responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2022

The dealer looked great but the salesman that was helping me wasn’t a kind person a lot of attitude , the person who finished the financial papers was very professional and respectful More

by Samah953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ferreira
Report | Print
Aug 15, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (305) 707-0147 so we can assist you further.

August 09, 2022

Had several bad experiences with service with previous service advisors and even the service Manager but the current service advisor Joel seems to be pretty good so far and responsive. I have not had to d More

by KT
Recommend Dealer
No
Employees Worked With
Joel
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Aug 12, 2022 -

Mercedes-Benz of Miami responded

Thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Miami

August 08, 2022

Dealing with Joel was the worst experience. He is rude and should not be dealing with customers. A typical sales person and not concerned for doing what's right for the customer (that was a li More

by g27smith007
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irina (Sales), Raul (Finance), Joel (Service)
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Aug 12, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.

Sep 12, 2022 -

g27smith007 responded

Hi, Thank you for responding to my email and I do apologize for not responding to your email earlier as I wanted to confirm some facts prior to responding to you. To recap the events of discussion, the vehicle had a few items to be checked including replacing the passenger side tail light. At first there was no issue with having an auto loaner. I asked Joel what was the charge for the tail light work and he broke it down as $1200 for the tail light assembly/light fixture and $400 for the labor for a total of $1600. I told him that there's probably a mistake as I had researched the part and I knew ballpark figure what the genuine part cost should be. At that point he started to get defensive and his mannerism was extremely rude and aggressive. When I told him to hold off on the tail light work he said it was too late because he had already assigned a technician to the work. Finally he agreed to not proceed with the tail light work but then he did not want to provide a loaner and the other work on the car would basically take all day so he expected me to stay at the dealership the entire day. My appointment was at around 9:30 am. Obviously I was not wasting my day at your dealership so I cancelled all of the work. He was rude every step of the way. I went to a different dealership, who provided me with a loaner for about 2 weeks, they resolved all of the issues and the tail light cost was broken down as follow: genuine MB part $385.00, labor $75 (typically $200 but the sales advisor gave me a better rate as installation takes less than 20 minutes). Total with taxes was a little shy of $500. Not sure if that was intentional.....but because of the mannerisms, if felt intentional.

August 08, 2022

Excellent ,very nice and friendly personal,very clean and organized place,very good customer service More

by Barbaragonzalez.bg21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Fernandez
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Aug 08, 2022 -

Barbaragonzalez.bg21 responded

Excellent customer service

Aug 08, 2022 -

Barbaragonzalez.bg21 responded

Excellent customer service

Aug 12, 2022 -

Mercedes-Benz of Miami responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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