Mercedes-Benz of Miami

Great service. Simple scheduling. No hassle. Provided drop off and pick up transportation. Service rep Alen was amazing. Simple scheduling. No hassle. Provided drop off and pick up transportation. Service rep Alen was amazing. More

Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I’d never heard from the d Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I’d never heard from the dealership and no one was available to speak but was told I’d be called back. Didn’t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn’t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week. More

Very professional. Punctual in the time-frame promised to evaluate my vehicles diagnosis. Staff is phenomenal. Punctual in the time-frame promised to evaluate my vehicles diagnosis. Staff is phenomenal. More

I like the service at Miami Mercedes Benz. I would like to give special thanks to Carlos Guerrero. He always goes x-tea miles to keep me going to Mercedes. I would like to give special thanks to Carlos Guerrero. He always goes x-tea miles to keep me going to Mercedes. More

Excellent attention. I am super happy with the person who takes care of me, Mr. Andy I am super happy with the person who takes care of me, Mr. Andy More

My service agent Andy Garcia was very helpful in helping me getting my car done as soon as possible me getting my car done as soon as possible More

Is beyond one of the best dealer I have ever experience in the many years that I own a Mercedes in the many years that I own a Mercedes More

It has been a pleasure to work with Hugo Bowen as well as the sales manager and finance manager the sales manager and finance manager More

I wish I could put zero stars. I receive better service from a Midas repair shop. This is the absolute worst service on the planet. It is a shame to the brand that a dealership lik I receive better service from a Midas repair shop. This is the absolute worst service on the planet. It is a shame to the brand that a dealership like this exists. Everyone working there has zero clue about customer service. I made an appointment to take my car in to fix a broken AC motor under warranty. I got there and was told the advisor would not be in for an hour and would have to wait I asked what about the 10 advisors sitting on their butts doing nothing. Well your appointment is not with them, I was told. After much fighting and 30 min later they gave me an advisor Ignacio who was not any better. I showed him the problem and then the conversation went something like this... he said well we are behind and it will be 3-5 days to run a diagnostic to figure out the problem. Ok then please give me a loaner. We do not have loaners he said. Ok then just tell me when you are ready to give a diagnostic, and I will bring the car in. Sorry sir we don't know when that will be. Well then call me when you know I come. I can't be without a car. We don't work like that. I ended up just leaving and taking my car and will go elsewhere. If you are that backed up then don't take appointments. What are these advisors for? They sure don't advise. They just waist everyones' time and are completely useless and have no clue. This dealership is awful and I cannot stress enough do not do business with them! More