Mercedes-Benz of Miami

Just so everyone knows, I am someone that buys cars almost every year. I love cars and love changing them frequently. I have experience with a lot of brands (BMW, Lexus, Land Rover, etc.) but this was almost every year. I love cars and love changing them frequently. I have experience with a lot of brands (BMW, Lexus, Land Rover, etc.) but this was my first Mercedes, and its bad. I must say that the entire process was extremely disappointing, and I feel compelled to share my negative review to warn others. First and foremost, the sales person at this dealership was incredibly pushy and seemed more interested in making a quick sale than ensuring customer satisfaction. Even though she seems like a nice lady she was very much pushed by superiors to pressure us on making quick decision because as she told us "it was end of the month and everyone is very busy". Not sure why I would care about that. I started the process by finding the car online and it was a 2020 GLE 350. Even though I was pushed to come to the dealership to be dazzled by the GLE, I insisted on getting the numbers first before coming because I wanted to see how will financials work out, My wife Alena had filled out the credit app, and after she got approved we went to the dealership to see the car. When we got there car (even though it was a CPO) was really not up to standards. Smelled like smoke, had a stained headliner, rock chips all over, ripped driver seat etc. Not sure if the CPO was supposed to be sold as such, but anyhow we decided to pass. This set off the sales lady and other staff members as they said "its not nice to change the cars". Is there a policy that I can only buy the first car I look at? Anyhow while we were there I went on their website and saw much cleaner looking GLE that had just came in as a lease return. After taking a glance at that one, I told the sales lady that we want that one instead of the once that was in a really bad shape. She said that it will take few days for the car to get inspected and certified, and my wife and I were ok with the wait. I get call 3 days later saying that I have to come within one hour as the other salesman have tried to sell that car 2 times already. This is just crazy. We have a newborn and had to rush to the dealership so the car doesn't sell even though we have credit pulled and reserved that particular vehicle. When we came there we had to do all paperwork even though we haven't seen the car after inspection! Finally they let us see the car, but still wasn't ready for pickup. I test drove it and there was something mechanically off because it was shaking at idle. I pointed out to the sales lady who was with me at the test drive and she agreed and told me that service will take car of everything once we come to finally pickup the car (which was day after). My wife had picked up the car, came home just to find out that the mechanical issue hasn't been resolved. I reached out to the sales lady she said not to worry that the car is under warranty and that it will be fixed, eventhough she told me it was already fixed. All and all just a terrible experience. I strongly urge potential car buyers to steer clear of this dealership and explore other options that prioritize customer satisfaction and provide a more transparent and reliable car buying experience. More

Very good service, very professional Team . I had a great experience and my car was ready on time I had a great experience and my car was ready on time More

Alen was very helpful in keeping me updated on the status of my car, the process went smoothly. of my car, the process went smoothly. More

Alen Konstantinovskiy my service representative was terrific. Knowledgeable, professional and kind. Everyone I came in contact was very good. terrific. Knowledgeable, professional and kind. Everyone I came in contact was very good. More

good-natured team. Everything is at the highest level. The guys at the reception are lightning fast. Everything is at the highest level. The guys at the reception are lightning fast. More

The buying experience was really good and our salesman, Hugo, was very accommodating and helped us with the full purchase decision of our S500. Hugo, was very accommodating and helped us with the full purchase decision of our S500. More

The service adviser was very professional and helpful , however the dealer seems to have a schedule or rules that is not in favor of it customers , my gas tank door damage and I could not open it , theref however the dealer seems to have a schedule or rules that is not in favor of it customers , my gas tank door damage and I could not open it , therefore I could not put gas , Saturday. I call to see what i could do and the receptionist at the service department ask me to come on Monday To drop my car or I could leave it and they will provide me with a taxi back home because they had no loaners to give me until the following Friday, I feel I was dealing with a low cost car dealer, where you need to figure it out your self if your car breaks down; my car is 2021 , low mileage and in good condition. The reason I look for luxury brands is the different that the service and warranty provides you . More

The AutoNation is the best thank you again for your professionalism and patience and customer service. professionalism and patience and customer service. More

Austin did a fantastic job of taking care of us, very professional. Great work, we were very happy. professional. Great work, we were very happy. More

Eva did a great job helping, I love my Mercedes. Thanks Miami for the A Plus experience Thanks Miami for the A Plus experience More