Mercedes-Benz of Miami

Excellent premises and showroom. Very professional organization, cordial but distant until introduced to a sales representative. Lighten up a bit when you pass by potential customer Very professional organization, cordial but distant until introduced to a sales representative. Lighten up a bit when you pass by potential customers in the showroom, it really does make a difference to many customers. No wiggle room with trade in value or purchase price. So no deal done on first visit. A month later I noted online that the sale price had been reduced. I contacted Francisco and we did a deal over the phone with the same trade in value. I was very satisfied with the net amount I paid for the car. I was really hesitant and not positive about fixed price sales values until now. I found it refreshingly easy, and it took all that hassle and time out of the negotiation. The dealership servicing and examination report were a comfort to me, when considering the risk of purchasing a used car with no dealership or manufacturer’s warranty. There was a short delay in picking up the car as it developed a starting issue just prior to delivery. They managed this superbly and even provided me with a copy of the repair invoice. They did a thorough job and replaced all the batteries. Not a cheap fix on a Bentley! Collection was excellent I was in and out within an hour. No pressure with sale add ons etc.. Post sale follow up was refreshing and genuine. I received two calls within the first week of purchase. This was by far the best car dealership experience I’ve encountered - and I’ve bought a huge number of cars over the years. Thank you Francisco and Mercedes Benz Miami. More

Gus Cosio attended to us and he was very professional and took care of us and our vehicle. We are very happy with the service we received and will definitely choose this dealership for future needs. took care of us and our vehicle. We are very happy with the service we received and will definitely choose this dealership for future needs. More

Excellent service, fast service, very good customer service, you are the best in south Florida service, you are the best in south Florida More

Cesar Leon is the best at providing information. He is clear, concise, and very professional He is clear, concise, and very professional More

Andy Garcia my service manager was terrific. His way to provide customer service and care is exceptional. A really ambassador of the brand. His way to provide customer service and care is exceptional. A really ambassador of the brand. More

I came for a recall on my electric Mercedes Benz addition 1. My service advisor was great he told me I had to leave the car and it will be ready by the end of the day. He called me Uber to get me ba addition 1. My service advisor was great he told me I had to leave the car and it will be ready by the end of the day. He called me Uber to get me back home and sad when my car will be ready he will call me and Uber me back. Great service!!! Thank you Allen!!! More

My service advisor was very efficient with a very good attitude to solve the problem encountered for the service performed. He also provided me with a courtesy car when I drop the car for service and whe attitude to solve the problem encountered for the service performed. He also provided me with a courtesy car when I drop the car for service and when the car had to be picked up. More

Manny Fernandez provided me with a great customer experience and a smooth process. I’m a happy client experience and a smooth process. I’m a happy client More

"Exceptional service, knowledgeable staff, and a seamless buying experience at the Mercedes dealership. Highly recommended!" buying experience at the Mercedes dealership. Highly recommended!" More

Great Custmer service, comfortable waiting room with hot and cold drinks and they deliver exactly what the car need, the car always drive better after a visits to the dealer and cold drinks and they deliver exactly what the car need, the car always drive better after a visits to the dealer More