Mercedes-Benz of Miami

Service and parts dept are outstanding specifically Gus C. in service and Hugo in parts. C. in service and Hugo in parts. More

Everything was perfect with the sales process which I have reviewed previously. But I’m very disappointed regarding the work they did prior to purchase especially, from a MB dealership. They had to rep have reviewed previously. But I’m very disappointed regarding the work they did prior to purchase especially, from a MB dealership. They had to replace the batteries on the car which delayed the original pickup of the car. Great that they did it at their cost. After a few days I noted that two rear lights were not working. I reported it to Francisco and we agreed to keep an eye on it. Suddenly after a week, I incurred lots of electrical issues, false tire inflation reports, seats wouldn’t adjust, airbag fault light came on. I rang Francisco who was unresponsive. When Francisco finally called I told him I was taking the car to my Bentley expert technician a few days later. We agreed I’d let him know what they found. Well, I’ve phoned Francisco a number of times since and now he’s never available. Very different to when I was purchasing the car - he was always available! So fortunately for me my guy has resolved all the problems. The MB technicians appear to have failed to clear and reset the ecu/modules after changing the batteries. No thanks to Mercedes the car is now running fine. I feel very disappointed that what was a great purchase experience ended up as a nightmare all because of poor workmanship and a failure to recognize and resolve a frightening series of problems. 0 out of 10 for customer care post sale More

I would recommend it to all my friends for the attention and professionalism of the staff and professionalism of the staff More

Katherine has the best customer service ever! She is super professional and understanding. She helped us though the whole process and was very efficient. We were extremely satisfied with Kather She is super professional and understanding. She helped us though the whole process and was very efficient. We were extremely satisfied with Katherine and will definitely recommend to ask for her if you are thinking about purchasing or leasing a vehicle. More

Eva was fantastic! She took the time to explainme every single detail of the car, she worled with me to make a couple of financial projections and helped me to get what She took the time to explainme every single detail of the car, she worled with me to make a couple of financial projections and helped me to get what I was looking for. She was beyond patient on the sign in dayas I ran out of battery on my mobile and we had to juggle a ton of things to have erything square out. The car is fantástico so does she! As a side note,this is not my first luxury car and I need to say I expected mas from te brand itself their processes and how they approach things! I'm not saying it was bad, 8m saying I have felt more pampered with other brands, they can double down on the actual customer experience! More

I received excellent service. My technician tended to all of my concerns & delivered with 100% satisfaction. With attention & service like that, I wouldn’t take my car for se My technician tended to all of my concerns & delivered with 100% satisfaction. With attention & service like that, I wouldn’t take my car for service anywhere else. More

Muy contenta con el trato y la cortesía de parte de los trabajadores muchas gracias trabajadores muchas gracias More

I was greeted very warmly and ask to wait in the lobby. My serviceman came to get me almost immediately. We discussed the service to be done. I was given the choice to wait or go home and wait. Of course I My serviceman came to get me almost immediately. We discussed the service to be done. I was given the choice to wait or go home and wait. Of course I chose to wait at home. I was given a ride with Lyft, and picked up by Lyft in less than 2 hours. My car was serviced, I asked for a copy of what services were performed. My service guy was very professional and kind to go over future services, I was grateful and home I went. Thank you! More

Amazing customer service. Salesperson, Brian Gomez, very professional and knowledgeable about his job. He was able to explain with details all the features of the car. The pro Salesperson, Brian Gomez, very professional and knowledgeable about his job. He was able to explain with details all the features of the car. The process, in general, was fast and a really good experience. More

GREAT FEELINGS VISITING MERCEDES BENZ ALWAYS. Service Department is always giving the best service, onetime, best quality and make my experience memorable. this time for the 20000 miles servic Service Department is always giving the best service, onetime, best quality and make my experience memorable. this time for the 20000 miles service. More