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Mercedes Benz of Medford
Medford, OR
34 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 34 reviews
September 15, 2023
Superb support, maintenance, consideration of my time, needs and preferences. As always Shannon and her team represent an "Gold Standard" for customer service to owners of Mercedes Benz in the Northwest needs and preferences. As always Shannon and her team represent an "Gold Standard" for customer service to owners of Mercedes Benz in the Northwest U.S. More
by JMurphy15
Employees Worked With
Shannon, Dan, Zach
March 20, 2023
Took my wife's ML500 in for service and my service advisor (Dan Wolf) was excellent. He took the time to explain the necessary repairs before and after the service was complete. I even set up additi advisor (Dan Wolf) was excellent. He took the time to explain the necessary repairs before and after the service was complete. I even set up additional services for the following month due to the sincerity and courtesy Mr. Wolf showed me throughout this process. Working with Mr. Wolf and this dealership has alwasys been a pleasant experience. More
by Randy Marshall
Employees Worked With
Dan Wolf (Service Advisor)
December 30, 2022
Gaylord Buck, the GM and the management staff are opportunistic liars. That would also include Lisa Lenard, who put the deal together and Gary Kennedy, who could not return a call if his life was dep opportunistic liars. That would also include Lisa Lenard, who put the deal together and Gary Kennedy, who could not return a call if his life was dependent upon it. He must be asst. liar. He was " on it" haven't heard from him, ever again. The ONLY way to get them to even respond is to BLOW UP THE PHONE! He has an attitude of he is always right and that he is in charge. The only thing he runs is his mouth. They also sell cars they don't actually own, and leave the consumer with an unregisterable vehicle. I've called several times. I've been told that, " they will pay my tickets". Really? Is this xxxxing Tulsa King? If you're management team can't even return a phone call on time, how can your be trusted to sell quality cars? This goes beyond poor service. It speaks to an acceptable shadiness from the top levels of they're corporate structure. IE: Mr Bucks xxxxty attitude is allowed to infect the entire dealership. 😒 1of 35000 More
by osmojo1
Employees Worked With
Gary Kennedy, Lisa Lenard Gaylord Buck & Elijah
November 24, 2022
This is our favorite dealership. We always have our service preformed here when we can arrange one of our visits to Medford. We are treated with total respect and we trust all the We always have our service preformed here when we can arrange one of our visits to Medford. We are treated with total respect and we trust all the work they do. The car-wash was not-so-good. More
by oatesent
Employees Worked With
Shannon Meade
October 21, 2022
Had emergency with broken fuel line after traveling 1900 miles. Called the dealership and she fully understood every issue I described, confirmed they had all the parts needed, and immediately set up an app miles. Called the dealership and she fully understood every issue I described, confirmed they had all the parts needed, and immediately set up an appointment.Shannon got me in right away.Work finished on schedule cost less than expected! This was a very pleasant experience and I would recommend this dealership to anyone. Shannon provided a contact reference number so I could tract the progress of the repair, took me to the waiting room and promptly returned when the job was completed. The Mercedes dealer in Gilbert AZ should visit this location to see how a MBZ service department should treat a customer! More
by Bkendaz
Employees Worked With
Shannon
October 12, 2022
Poor communication with customers about repair times. Not at all what you’d expect from a premium brand’s dealer. You still pay Mercedes prices, just didn’t feel like Mercedes service. So far, repairs se Not at all what you’d expect from a premium brand’s dealer. You still pay Mercedes prices, just didn’t feel like Mercedes service. So far, repairs seem to have been done properly but the customer service was sub-par. More
by 0.pickups-theorem
Employees Worked With
Shannon
