Mercedes-Benz of McKinney - Service Center

I waited for my car. Time estimated was a little less than actual, it was about an hour more. But we added a couple of things. Courteous good service. Time estimated was a little less than actual, it was about an hour more. But we added a couple of things. Courteous good service. More

They have very good customer service and an awesome atmosphere! You can always count that your needs will be address and fulfilled. The dealership is very clean and nice. It’s friendly and they make y atmosphere! You can always count that your needs will be address and fulfilled. The dealership is very clean and nice. It’s friendly and they make you feel like family ! More

Excellent service rep very polite and knowledgeably,friendly. Unlikely not young reps mostly on social media when communicating with you.. Hope I have to deal with him on every visit. knowledgeably,friendly. Unlikely not young reps mostly on social media when communicating with you.. Hope I have to deal with him on every visit. Gave exact time frame not like others 20 min more turn out to whole 5 hours as on previous trips More

Christian Maldarnarfo is great to work with. He is caring and accommodating and listens to concerns He is caring and accommodating and listens to concerns More

I made it to the service bay 15 min before closing- in bad need of a new tire after a looong day of traveling and a flat tire. These guys stayed late and were so kind about it. My tire was installed and t bad need of a new tire after a looong day of traveling and a flat tire. These guys stayed late and were so kind about it. My tire was installed and they even made time to do a rotation. Good heavens. 10/10 More

Had to drop off my car for service and I was running late. The service dept closed at 6 and I wasn’t going to make it until probably 6:15. My husband that was meeting me there went in and spoke to Micha late. The service dept closed at 6 and I wasn’t going to make it until probably 6:15. My husband that was meeting me there went in and spoke to Michael and he without hesitation said I’ll wait until she gets here. Michael was great to work with. More

Staffs are friendly. Fast check in process. Easy to accept extra service or decline via text. Fast check in process. Easy to accept extra service or decline via text. More

I showed up late for my service appointment and they were happy to check me in really quick without issue. They staffs were friendly, too. happy to check me in really quick without issue. They staffs were friendly, too. More

Despite having two other dealerships closer to my home, I chose to travel 25 miles here because the service is simply worth it. One of the standout features of this dealership is the consistency and familiar chose to travel 25 miles here because the service is simply worth it. One of the standout features of this dealership is the consistency and familiarity provided by their staff. The same Service representative and my sales person have been there for five years since I first bought my car, a testament to the stability and commitment of the company. This consistency has been invaluable in providing personalized care and understanding of my needs as a customer. More

Michael Johnson was freaking amazing. Professional, understanding, kept me informed and has a wicked sense of humor Professional, understanding, kept me informed and has a wicked sense of humor More