Mercedes-Benz of McKinney - Service Center

The customer service was very smooth and straightfoward. Especially my service advisor Austin was very helpful. Overall Excellent service! Especially my service advisor Austin was very helpful. Overall Excellent service! More

Gabe was great. Service was fast and efficient and he listened to my concerns. Car looks and is running wonderful Service was fast and efficient and he listened to my concerns. Car looks and is running wonderful More

All aspects of the service department or a great. All personnel in the facility itself were really helpful. All personnel in the facility itself were really helpful. More

Thanks for the great service, super knowledgeable and professional. Michael was patient and not condescending when I asked specific questions. professional. Michael was patient and not condescending when I asked specific questions. More

Gabe is a asset to your company he cares for his customers pleasure doing business with you customers pleasure doing business with you More

Mercedes of McKinney is well run. Our service advisor Michael was friendly courteous professional and helpful. Just a pleasure to work with. Our service advisor Michael was friendly courteous professional and helpful. Just a pleasure to work with. More

If you are looking for a great experience, ask for Michael Johnson the service advisor. Fantastic job! Michael Johnson the service advisor. Fantastic job! More

My service was excellent. I waited a very comfortable 1-1/2 hours for service, inspection and one recall issue. My service specialist, Gabe is always organized and ready for m I waited a very comfortable 1-1/2 hours for service, inspection and one recall issue. My service specialist, Gabe is always organized and ready for my visit. I so appreciate how professional, friendly and knowledgable everyone is. More

This was the worst experience. It has me considering never purchasing a vehicle from Mercedes for the remainder of my life. Come to find out I have been paying top dollar dealershi It has me considering never purchasing a vehicle from Mercedes for the remainder of my life. Come to find out I have been paying top dollar dealership pricing for below basic level of maintenance services. I have been coming to this dealership since I moved to McKinney four years ago. I was super excited about it since it is five min up the road and a beautiful new facility. The initial experience with my service provider was very lack luster and just not the level of service I was use to receiving in Houston or any of the other cities I lived but I digress. I was able to link with a new advisor that was positive, polite, charismatic great! I had him as my advisor for a few years, I thought he was on top of things. Well turns out NO…it’s a facade and fluffing to cover the poor quality of service actually being provided. I had been consistently going to this dealership for every maintenance , issue, etc. we’ll come to find out I have been behind on a tuneup service for the past THREE years! The amount of mileage and wear and tear I have been unknowingly putting on my tuneup needing vehicle is mind boggling. The amount of times that this was overlooked is just down right neglectful all with the most pleasant smile, luxury dealership markup your money can buy. The pure inadequacy of everyone there for this to have been going on for three years about eight visits. Once notified I realize how damaging that must have been on my vehicle. I ask to speak with a manager. Who proceeds to pass the buck, it was old service advisors…the reason they are gone… then he goes along the line of my advisor must not have wanted to upsell me. With basic car maintenance? The same advisor that told me of brake replacement, pad replacement, etc? After stating that the advisor could have just covered it up. I was done! I guess the manager assumed I would like a discount so he states that it is an option as if this was some type of favor for the gross neglect of my vehicle. The damage that their dealership has done to my vehicle not having been properly maintained. He offered me $500 off of a 3K service. I initially agree def and thought on it to a hot moment and decided to pick my vehicle up and take my business elsewhere. I will clearly be needing a new vehicle since mine is now trashed out! More

Jesus was incredible and was helpful and responsive. Would recommended him to anyone I know who need work on there Mercedes Benz. Would recommended him to anyone I know who need work on there Mercedes Benz. More