Mercedes-Benz of McKinney - Service Center

I highly recommend MB McKinney for sales and service. They always go beyond your expectations They always go beyond your expectations More

Came in for A7 service and our service advise explained everything, found some on line discounts that saved us some money and the work was done perfectly. everything, found some on line discounts that saved us some money and the work was done perfectly. More

excellent customer service. very efficient. Michael Johnson is the best when it comes to taking care of the customer very efficient. Michael Johnson is the best when it comes to taking care of the customer More

My experience was top notch! My advisor Stephen made sure I was in the know about my car from beginning to end the day of my service. Customer service skills are outstanding. My advisor Stephen made sure I was in the know about my car from beginning to end the day of my service. Customer service skills are outstanding. More

My service advisor Gabe is always willing to help and his service is always top notch! service is always top notch! More

I want all the folks at Mercedes in McKinney Texas, to know that the team is wonderful! First and Foremost: The gentleman, named Gabe Harris in the service department is amazing. He is truly a gem, know that the team is wonderful! First and Foremost: The gentleman, named Gabe Harris in the service department is amazing. He is truly a gem, and a shining example of what I believe true service and integrity look like. He seems to have a kind and patient demeanor, and from what I saw, that stayed consistent despite what looked like a busy schedule and fairly demanding customers. My wife even mentioned how wonderfully he treated her. If I had the opportunity, I would promote him into a management role, yesterday or at least a lead or significant pay raise...I don't want to blather here too much, but I honestly just don't meet folks like him super often, and I meet quite a few well educated and connected folks monthly. He is the reason I will be a loyal customer, and not pop by a Sewell or Park Place anytime soon, as we look for, buy and recommend cars for our children and friends in the future. The cars are rad, but you know, the people always matter. The young lady, who is kind at the loaner car desk, was very nice. My wife Jen, and her seemed to connect as she mentioned she aspires to teach children one day, and Jen has been teaching music to littles for decades. To be a little blunt, the loaner car was not great. We appreciated it, but it was too difficult for our family to use that small vehicle while shuttling 3 children to and from school and other places. It would be more appropriate, and highly appreciated to be able to use a more family sized vehicle during the repair process. Would've be nice to at least have floor mats in the little 4 door sedan, as we felt a little bad with our kiddos climbing in and out at events, with bad weather around some days. We like to keep our cars clean... Lastly, I like and appreciate Doug Burton also. While waiting for a few minutes on two different occasions...he kindly showed me a few vehicles I may want to buy. He is not too pushy, and seems knowledgeable and understanding. I would buy a car from him. Thank you all for helping us maintain the family fleet! Best regards, Matt & Jen & our 3 boys More

The service adviser was very friendly and helpful explaining the service needs to be done. explaining the service needs to be done. More