Mercedes-Benz of McKinney

I was lied to and cheated by the Mercedes Benz of McKinney dealership. I bought a car 4 days ago today that sits in my garage because it doesn't work. I paid cash for it 12-31-2020. I specifically McKinney dealership. I bought a car 4 days ago today that sits in my garage because it doesn't work. I paid cash for it 12-31-2020. I specifically asked if anything at all was wrong with the vehicle and I was told NO. I took it back to the dealership yesterday(day 3 of having it) and they tell me it needs motor mounts, transmission mounts because all are severley depleted and the rear transfer case is also broken. I asked for a manager, I spoke with George, he would not return my money at all. Buyers remorse apparently is not a thing with this dealership. Absolutely refused to give my money back. This place is nothing short of unethical and dishonest. Sonic's number one goal according to their corporate website is honesty. It is not at this place. Day 4 I have a vehicle sitting in my garage. They did not disclose any issues to me. This vehicle was sold in bad faith and dishonesty. it is unethical they have basically stolen money from me by lying. I did my due diligence and specifically asked and I was told it has NO Issues or problems. What are you going to do to fix this situation? They even wanted me to pay thousands to fix it. I would like my money back , if Sonic truly cares about honesty and ethics they will make Mercedes Benz of McKinney do the right thing and refund me in full please. More

Dillion is simply the best salesman ever!! He LISTENS!! LOL!! So rare! I have purchased 3 cars in one year here for a reason!! Service, sales, parts, finance, etc are all SPECTACULAR! Thanks again and see LOL!! So rare! I have purchased 3 cars in one year here for a reason!! Service, sales, parts, finance, etc are all SPECTACULAR! Thanks again and see y’all soon! More

DO NOT buy a Used Mercedes here. I bought a 2017 CERTIFED PRE-OWNED C300 in April and it was delivered without the GPS SD Card. We were told it was missing or stolen for another car but we were promised by o PRE-OWNED C300 in April and it was delivered without the GPS SD Card. We were told it was missing or stolen for another car but we were promised by our sales person “Moises” that he would have one for us in 2 weeks. We have emailed several times with no response. I finally took my car in for service and inquired about it and the service provider told me it would cost me $800 to replace. I then had him page Moises. Moises told me he would “swipe” one on a trade in that week. I have yet to hear from him. He asked that I not tell anyone because that is the only way I could get one and he could lose his job. My car was advertised with GPS and 7 months later I am without. I have called the GM several times and have yet to get a response. I expected so much more from a Mercedes Benz dealership. More

I was so disappointed with service I got Purchase a vehicle from this dealership and everything been down hill since then. Please dont shop here. vehicle from this dealership and everything been down hill since then. Please dont shop here. More

Ermin made the deal as seemless as possible. Having a very bad experience with another MB dealer , these guys raised the bar and exhibited the Mercedes Quality and customer experience. Worked with ali very bad experience with another MB dealer , these guys raised the bar and exhibited the Mercedes Quality and customer experience. Worked with ali also who knew the product very well. The team at this dealership exhibited extraordinary customer service and treated me as a person and not a number to hit their targets. Will Reccomend and only go back to this dealership. More

Awesome experience. After a full day of visiting other dealerships we met Moises. Mo was incredibly friendly and helpful! Had an incredible experience and walked away with an amazing deal on a car! dealerships we met Moises. Mo was incredibly friendly and helpful! Had an incredible experience and walked away with an amazing deal on a car! More

In July, we got an Acura TL for our child who is going to college out of state. It took Mercedes Benz of McKinney more than a month and multiple phone calls before they finally mailed the license plates. We college out of state. It took Mercedes Benz of McKinney more than a month and multiple phone calls before they finally mailed the license plates. We had already received the car title from the Texas DMV before the plates was finally mailed to us. We later received a bill from NTTA because apparently the car was driven through the tollway on the day it was delivered to our house. Mind you this whole time the car was in our garage, not being driven. We wanted to make sure that the car was completely set before delivering it to our child in college. About two weeks after we purchased this car, my husband tried to drive the car around the neighborhood, it would not start. He ended up jumping it, and immediately replaced the battery with a brand new battery, thinking that was the problem. Then two weeks later , he tried to start the car again, and it would not start. My husband called the salesman to inform him about what was going on, he promised that he would get back to us and never did. We ended up taking it to a repair shop where we had to spend almost $1000 to get it fixed. I truly believe that this dealership knew that the car needed those repairs but didn't care. They just wanted to get it sold, so that it becomes the buyer's problem. I am just grateful, that we discovered the car trouble before taking it to our child in college. It would have been very upsetting, if the car had broken down and left our child stranded in college. No, we do not recommend this dealership and we would not be doing business with them in the future. There are very few reputable and honest car dealerships in the DFW area, this isn't one of them. If you notice, I'm not mentioning specific names of employees who my husband dealt with. I am reviewing the company and its business practices and not the individuals. I believe that employees usually carry out, or promote a company's established culture and practices. More

McKinney Mercedes is definitely a First Class Dealership! This is my first online Long distance purchase of a vehicle and I must say it was very easy and the staff especially Daniel treated us with the utmos This is my first online Long distance purchase of a vehicle and I must say it was very easy and the staff especially Daniel treated us with the utmost respect and honesty. He went well above what was expected and delivered as promised! I highly recommend this dealership! In fact, the car was delivered 2 days earlier than expected!! Buy here with Confidence! More

Everyone should visit Mercedes of McKinney and visit Daniel. He is absolutely outstanding! He's not pushy, he is extremely helpful, he makes you feel comfortable and has a great sense of humor. He's exa Daniel. He is absolutely outstanding! He's not pushy, he is extremely helpful, he makes you feel comfortable and has a great sense of humor. He's exactly what you want when you are looking for a car. Thank you Daniel! I love you! More

Daniel was very easy to work with. Straight to the point and didn’t waste time like other dealers. Very highly recommended! Give him a call. and didn’t waste time like other dealers. Very highly recommended! Give him a call. More