Mercedes-Benz of Maui

Stress-free experience Very helpfull and very friendly service. My car was well taken care of. The whole experience was very efficient and did not cause me any stress. Very helpfull and very friendly service. My car was well taken care of. The whole experience was very efficient and did not cause me any stress. More

Total satisfaction John and Doug are such assets to this service department. If at all, I am unhappy or even slightly dissatisfied or even unsure, these guys WILL MAKE S John and Doug are such assets to this service department. If at all, I am unhappy or even slightly dissatisfied or even unsure, these guys WILL MAKE SURE you are 100% satisfied and then some. I do want to say that mostly I am satisfied, but even if there is a doubt, I can count on these guys, Mike and Doug, to make sure I'm satisfied ALWAYS. People and friends have always said, I do expect perfection and upscale service. I actually also feel so comfortable on going to this shop, not as only I know I will get 100%, but the conversation, explanations, and greetings are so wonderful. They make me feel secure for my family in driving a safe and reliable car. What else can I say, I am content!! Thank you Mike and Doug, I appreciate you wanting me to have a great Mercedes experience as I own 3 Mercedes with security and will only come to you guys for service. THANK YOU! More

great service Easy and convenient drop off and pick up for service. The text updates helps a lot. Very convenient. staff is friendly and very helpful too. Easy and convenient drop off and pick up for service. The text updates helps a lot. Very convenient. staff is friendly and very helpful too. More

Service B Excellent because John was beyond extraordinary with his service, updayes and above and beyond cus to me service and also providing me a shuttle servi Excellent because John was beyond extraordinary with his service, updayes and above and beyond cus to me service and also providing me a shuttle service to and from home (and the driver, Earl was very nice and friendly). Clean car upon returning, thank you! More

Brake systems repairs were outstanding! The safety issue with the brake system on my car was identified immediately; the parts were ordered and delivered off-island expeditiously; the servic The safety issue with the brake system on my car was identified immediately; the parts were ordered and delivered off-island expeditiously; the service agent was in constant contact with me and provided informative updates. Overall, the experience was pleasant, immediate, and affordable. THANKS! jpd More

Pleasant surprise Douglas Fugiwara was a pleasure to deal with. My service was prompt just as stated and your man who took me to shop while a waited also deserves my ac Douglas Fugiwara was a pleasure to deal with. My service was prompt just as stated and your man who took me to shop while a waited also deserves my acolaid . I also enjoyed seeing what showroom floor had and discussing same with an Aussie sounding man. All on a par with my local MB dealership in Fife, WA More

Full confidence knowing my vehicle will be takened care of! I always have had confidence in bringing my Mercedes to receive service at this location on Maui. John is wonderful and always gives me a receptive we I always have had confidence in bringing my Mercedes to receive service at this location on Maui. John is wonderful and always gives me a receptive welcome and great service. A new employee, Doug, is wonderful too. I recently brought in one of my vehicles and met with Doug, who made sure everything I was concerned about (a list), he went over one by one, and took care of the issues with perfection. He is very kind and made sure I was content on all the work prior to me leaving. We even had some good laughs! I always leave knowing my vehicle was taken care of correctly. Thank you John, Doug, and Mercedes! More

World Class Customer Service from the entire team! I moved to Maui May 1, 2016 and shipped my MB S550 4matic with me. I stopped by the dealership to meet and establish a relationship for service. I hav I moved to Maui May 1, 2016 and shipped my MB S550 4matic with me. I stopped by the dealership to meet and establish a relationship for service. I have since had a couple of service experiences' having my car worked on here. Doug the Service Manager and his team have been nothing short of fantastic to work with. Every time I am greeted with friendly warm smiles and hospitality. Not just by the service team but everyone I come across regardless of job title. People that I have maybe met once remember my name. The work has always been done right, done on time, within estimates, and they have worked with my extended warranty on the bill. Every experience that I have had with Mercedes-Benz of Maui has been some of the finest customer service I have ever experienced, ever. I cannot recommend them enough. Sincerely, Joe Ward. More

Purchase of new Mercedes-Benz AMG GTS Hank and Toby made the purchase of our new auto a pleasant experience. Hank had all paperwork in order and Toby was very helpful in teaching us the n Hank and Toby made the purchase of our new auto a pleasant experience. Hank had all paperwork in order and Toby was very helpful in teaching us the nuances of the operation of this vehicle. More

Exceptional Service All of the staff are welcoming, courteous, make you feel special, and genuinely care about your satisfaction with their products! It shows they take All of the staff are welcoming, courteous, make you feel special, and genuinely care about your satisfaction with their products! It shows they take pride in their product and want their customers to enjoy it as much as they do. More