Mercedes-Benz of Massapequa - Service Center

I have been servicing my cars here for years. I live in Southold. I do not get charged for rental cars due because I am a long standing customer. I got charged $140 last visit. Not only did they I live in Southold. I do not get charged for rental cars due because I am a long standing customer. I got charged $140 last visit. Not only did they charge me for miles, they charged me for gas, which I put in the car and had a receipt to prove it. I called every day for 8 days, no return call. Then I received a call saying the money was refunded. 2 months later, it has not been refunded. This is a terrible way to treat a customer of 15 years plus. I will never go back, nor will I ever recommend them. Very disappointing! More

I am very satisfied with the service here. Jay is a very good worker and is very experienced in what he does. Jay is a very good worker and is very experienced in what he does. More

One of the rear seats in my 2022 GLE350 wouldn't go up so I called Peter Poppa and he told me to bring it in. I dropped off my vehicle for service, Fred got me a loaner and I was on my way. Jay called me the I called Peter Poppa and he told me to bring it in. I dropped off my vehicle for service, Fred got me a loaner and I was on my way. Jay called me the next day that the peoblem was fixed and my vehicle was ready to be picked up. When i got there I returned the loaner and my vehicle was clean and ready. Great experience! Regards Fernando Soto More

Great service from booking the appointment, with the thorough review of B1 service and door repair with the Mercedes rep Vivian Keshtgar, to the delivery of the car by Eddie. thorough review of B1 service and door repair with the Mercedes rep Vivian Keshtgar, to the delivery of the car by Eddie. More

Very easy to make my appointment for the service of my motorhome. Paul n Jay were excellent plus my vehicle needed a software update. motorhome. Paul n Jay were excellent plus my vehicle needed a software update. More

Kwang Choi, my service advisor, is very knowledgeable & professional & provided exceptional service on my 2018 C300. I highly recommend seeing Kwang when you next need service on your Mercedes. professional & provided exceptional service on my 2018 C300. I highly recommend seeing Kwang when you next need service on your Mercedes. More

Not crowded many salesmen to help. I didn't feel rushed. My salesman William Mecca took his time and was great. He got me discounts and worked the numbers to where I wanted to be mont I didn't feel rushed. My salesman William Mecca took his time and was great. He got me discounts and worked the numbers to where I wanted to be monthly. I have officially crossed over to Mercedes after having 4 BMWs. My service experience was exceptional as well. The Rockville Center service center is literally 3 minutes away from my home, yet I choose to go to Massapequa Mercedes-Benz. DWAYNE McCRAE is the best advisor. More

The attendees are extremely friendly and respectful. I have been to almost all the service centers in the greater New York area. That includes Silver Star, MB of BK, MB of Rockville, Helms Bros, MB of M I have been to almost all the service centers in the greater New York area. That includes Silver Star, MB of BK, MB of Rockville, Helms Bros, MB of Manhattan. None of them have come close to this service center. Especially because of Vivian Keshtgar. She is the crown jewel of that location. If you need someone who actually cares about your needs she is the one. Very determined to find the problem and solution. She has a lot of experience and I got really lucky to have the opportunity to coordinate all my repairs through her. I live in Brooklyn and drive all the way to Massapequa to take my car to her and her team. She should be a manager not the position she’s currently in now. They have great availability and are able to get to your car sooner than other service centers. Thank you for everything Vivian. More

Kwang Choi is excellent and patient. All the work was clearly explained and I was given advice on items that needed to be done. When I deal with Kwang it's like dealing with a friend , All the work was clearly explained and I was given advice on items that needed to be done. When I deal with Kwang it's like dealing with a friend , for me that's something new and it makes me comfortable. More

After many years coming at Mercedes-Benz in Massapequa, Matteo is one of the best examples of what Customer Service should be. Due to my experiences of providing great customer service, Matteo has gone abo Matteo is one of the best examples of what Customer Service should be. Due to my experiences of providing great customer service, Matteo has gone above and beyond to make me feel like family and I am welcome. I was about to move one to another Mercedez Benz place, and Matteo proved me wrong and showed me that there are still people who can service you with patient. This place should be proud to have him on their Team and I will definitely recommend anyone to go there. Thank you so much Matteo, keep up this amazing job.. More