Mercedes-Benz of Massapequa - Service Center

Excellent service. My service manager went overboard getting me the parts I needed. Kwang is great. My service manager went overboard getting me the parts I needed. Kwang is great. More

Wonderful experience always feel like a valued customer absolutely love Viv makes me feel at homr absolutely love Viv makes me feel at homr More

My wife and I use Mercedes of Massapequa to service both our vehicles. Mine is a 2017 E300, and I had a check engine light issue. After dropping off the car for service, Victoria called to explain what wa our vehicles. Mine is a 2017 E300, and I had a check engine light issue. After dropping off the car for service, Victoria called to explain what was wrong with the vehicle and the cost. Not the news I wanted to hear as it was a mortgage payment! However, Victoria was clear and concise and put me at ease as I understood it was a big job, and parts of the engine had to be taken apart and reassembled. The car was serviced and now drives like a dream again. The point, the entire team at Massapequa is genuinely excellent. I have to add that we previously had our cars serviced at a dealer closer to my home in the Smithtown area. That dealer's staff would never explain what was happening with your vehicle in easy-to-understand terms, and it was clear they were doing you a favor working on your car. Also, they did not want a cash payment and wanted a credit card for service work. Luckily, I had both. Save time, use Massapequa, and you will have a smile on your face the entire experience. More

Dwayne was great to work with. Arranged for my vehicle to be serviced in a timely manner. Kept me apprised of wait times. Made sure everything was completed to my satisfaction. Arranged for my vehicle to be serviced in a timely manner. Kept me apprised of wait times. Made sure everything was completed to my satisfaction. More

My S55 broke down on the LIE and was towed to MB of Massapequa. They quickly identified and corrected the problem and were highly professional overall. Massapequa. They quickly identified and corrected the problem and were highly professional overall. More

Vivian continues to impress with her professionalism and attention to detail. The service department gives you a high end experience and I will be back. attention to detail. The service department gives you a high end experience and I will be back. More

I’ve been having my cars serviced at this dealership for years. They have always been excellent and I always leave very pleased with their work. years. They have always been excellent and I always leave very pleased with their work. More

We want to give five stars to everyone. ..may God continue to bless you all ..may God continue to bless you all More

I made an unscheduled stop at dealership because ac was not working well. Vivian had it taken care of on the spot and thoroughly. She handled it perfectly! not working well. Vivian had it taken care of on the spot and thoroughly. She handled it perfectly! More

We were towed to the dealership following a blowout on the LIE. Mercedes Assistance checked to make sure the dealership had the needed tire replacement. Mateo handled the tire change and returned a clean the LIE. Mercedes Assistance checked to make sure the dealership had the needed tire replacement. Mateo handled the tire change and returned a clean car to us. He followed through on getting us reimbursed on the tire insurance included in our lease agreement with the White Plains Mercedes Dealership. . More