Mercedes-Benz of Massapequa - Service Center

The best dealership service department ever The service team at Mercedes-Benz of Massapequa is entirely focused on the customer experience. From dropping off the vehicle to meeting with my serv The service team at Mercedes-Benz of Massapequa is entirely focused on the customer experience. From dropping off the vehicle to meeting with my service representative, everything is arranged to serve my convenience and meet the needs of my schedule. Whether I wait comfortably in the customer lounge or take a loaner vehicle to use for service or scheduled maintenance, this team never seems to be able to do enough to surpass expectations. More

Wonderful Service Lydia Calvacca is wonderful as she set me up with everyone that I need for my appointment. Pat also helped me with professionalism. Great amenities an Lydia Calvacca is wonderful as she set me up with everyone that I need for my appointment. Pat also helped me with professionalism. Great amenities and service. More

Service Vivian is great! She is on top of the process from scheduling to delivery. Ans I was informed every step of the way. Could not be more pleased. Vivian is great! She is on top of the process from scheduling to delivery. Ans I was informed every step of the way. Could not be more pleased. More

Service of car Staff were good and very professional , they provided with loaner as promised. They have showed me their workmanship ,they made sure I'm happy with j Staff were good and very professional , they provided with loaner as promised. They have showed me their workmanship ,they made sure I'm happy with job. More

service Very customer service oriented, would not stop until all issues were resolved, left no stone unturned, to make sure that all systems were working per Very customer service oriented, would not stop until all issues were resolved, left no stone unturned, to make sure that all systems were working perfectly More

GREAT SERVICE. J WAS VERY HELPFUL ! GREAT FAST AND FRIENDLY SERVICE. MY SERVICE WRITER J WAS VERY INFORMED AND HELPFUL tHE CAR WHEN COMPLETED WAS CLEAN AND I WAS NOTIFIED BY EMAIL THAT T GREAT FAST AND FRIENDLY SERVICE. MY SERVICE WRITER J WAS VERY INFORMED AND HELPFUL tHE CAR WHEN COMPLETED WAS CLEAN AND I WAS NOTIFIED BY EMAIL THAT THE CAR WAS READY AND THE BILL FOR REVIEW AND PAYMENT WAS ATTACHED. More

Great Service was everything I expected and some Vivian was courteous and efficient she knew her job everything was taken care of that I requested, Thank Service was everything I expected and some Vivian was courteous and efficient she knew her job everything was taken care of that I requested, Thank you More

Stress free and pleasant One of the tires of my car had a leak. I was seen on an emergency basis. Vivian Keshtgar, the service advisor took care of everything professionally a One of the tires of my car had a leak. I was seen on an emergency basis. Vivian Keshtgar, the service advisor took care of everything professionally and efficiently. More

Great Experience I brought my car in for service and the people were very helpful. I was able to get a loaner and have my car serviced on the same day that I called. I brought my car in for service and the people were very helpful. I was able to get a loaner and have my car serviced on the same day that I called. The car that I leased, while having my car serviced, was a 2017 Mercedes with only 400 miles on it.The place was clean and beautiful. It was a great experience! More

Maintenace Dwayne McCrae is the only service advisor that I use. He truly provides an exceptional experience. Whenever I need maintenance, I specifically reque Dwayne McCrae is the only service advisor that I use. He truly provides an exceptional experience. Whenever I need maintenance, I specifically request him. Dwayne is always willing to go the extra mile to ensure that I leave happy and satisfied. More