Mercedes-Benz of Massapequa - Service Center

Excellent Service, Dwayne was a pleasure and made experience effortless, Dropped off car and loaner was waiting. Same with pickup, no time waisted standing around. I have my own business so time is p experience effortless, Dropped off car and loaner was waiting. Same with pickup, no time waisted standing around. I have my own business so time is precious. Thank you More

Always professional and courteous. They are the reason we have 4 Mercedes Benz vehicles. Well done as always! They are the reason we have 4 Mercedes Benz vehicles. Well done as always! More

Excellent service. No complaints. Both service advisor where great. Parts man very knowledgeable. Staff at pick up very attentive No complaints. Both service advisor where great. Parts man very knowledgeable. Staff at pick up very attentive More

Service Review: scheduled an appointment to diagnose newly purchased vehicle under CPO warranty, citing brake noise, a pulsating pump noise from under the hood, and headlight condensation. Brake noise w newly purchased vehicle under CPO warranty, citing brake noise, a pulsating pump noise from under the hood, and headlight condensation. Brake noise was immediately dismissed because Charlie Graf wanted to charge me for the replacement of rotors. When I said that the brakes were likely overlooked by the CPO inspection, I was told to go back to the dealer that sold me the car if I did not want to pay for new rotors and pads. Mind you, Charlie never offered to test drive the vehicle or have a tech look at it to confirm the noise was normal. On the topic of headlight condensation, I was also dismissed, saying it was normal. I could believe him on that item. Last item, the pump noise. It was an abnormal noise which I had recorded a video of to show Charlie in order to reduce any confusion when trying to recreate the problem. Showed video, immediately after I was told that it was the "high pressure fuel pump" and that it was normal, even though it sounded like a groaning animal. Once again, I was dismissed and told to go back to the selling dealer. No technician looked at the vehicle, nothing. It's clear Charlie did not want any CPO warranty work and was looking for high dollar cash deals from unsuspecting customers. Went to the dealer who sold me the vehicle where they immediately got the Service Manager involved who confirmed the pump noise and brought in two techs to diagnose a bad check valve and warped front rotors on the spot. They are currently repairing the vehicle and I let them know that Charlie Graf thinks I'm dumb and deaf for knowing absolutely nothing about my new car. Go to MB Massapequa Service if you'd like to be treated like a child and want to give your hard earned money to lazy and rude Service "Consultants" like Charlie Graf. More

Robin the service manager was excellent and a huge help in taking care of our cars. I can’t recommend this dealership enough…if you have a Mercedes take it here. Thanks so much! Jay w. in taking care of our cars. I can’t recommend this dealership enough…if you have a Mercedes take it here. Thanks so much! Jay w. More