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Mercedes-Benz of Massapequa - Service Center
Amityville, NY
650 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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650 Reviews of Mercedes-Benz of Massapequa - Service Center
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December 01, 2022
This guy is horrible, he’s not professional at all, he doesn’t care about clients. doesn’t care about clients. More
by Wilkingstonlouisjeune
Employees Worked With
November 26, 2022
I have purchased and serviced numerous MB’s at this dealership for over 10 years. My experience has always been impeccable. In particular, Vivian Keshtgar has been awesome. She’s extremely knowledgeabl dealership for over 10 years. My experience has always been impeccable. In particular, Vivian Keshtgar has been awesome. She’s extremely knowledgeable and very professional. She’s a pleasure to work with as well. Would definitely recommend this dealership and particularly Vivian without any hesitation. More
by drsorbi@optonline.net
Employees Worked With
November 18, 2022
Charles (Charlie) Graf is a professional, knowledgeable, and courteous. He was very busy, and allowed me to bring my car without an appointment. Upon arrival the receiving team at the bay was informed Charl and courteous. He was very busy, and allowed me to bring my car without an appointment. Upon arrival the receiving team at the bay was informed Charlie was the representative in charge, they led me to a waiting area. A female housekeeper helped me make a cup of hot cocoa. Soon Charlie came to say Hello, listened to my concerns, researched the problem with the technician, and informed me the repair was covered under the warranty! Charlie ensured a loaner was available to facilitate my needs. I appreciate Charlie and his team. More
by Florence
Employees Worked With
Charles (Charlie) Graf
November 16, 2022
Vivian provides great service to her customers. Mercedes Benz of Massapequa is a great location for us Mercedes Benz of Massapequa is a great location for us More
by charliet
Employees Worked With
November 04, 2022
As she always does for as long as I’ve been getting my cars serviced at this dealership, Vivian had taken tremendous care of us. She is incredibly thorough and a pleasure to work with. cars serviced at this dealership, Vivian had taken tremendous care of us. She is incredibly thorough and a pleasure to work with. More
by JCat427
Employees Worked With
October 31, 2022
Was able to get a service appointment in a timely manner, My service advisor Victoria was professional, extremely competent and knowledgeable and she kept me informed with the progress on my car. When my ca My service advisor Victoria was professional, extremely competent and knowledgeable and she kept me informed with the progress on my car. When my car was ready, the transaction to drop-off the loaner and pickup my vehicle was handled quickly and efficiently. Great Job! More
by fleac119
Employees Worked With
Victoria Gilley
October 13, 2022
Excellent Service, Dwayne was a pleasure and made experience effortless, Dropped off car and loaner was waiting. Same with pickup, no time waisted standing around. I have my own business so time is p experience effortless, Dropped off car and loaner was waiting. Same with pickup, no time waisted standing around. I have my own business so time is precious. Thank you More
by Eric
Employees Worked With
October 04, 2022
Excellent service. No complaints. Both service advisor where great. Parts man very knowledgeable. Staff at pick up very attentive No complaints. Both service advisor where great. Parts man very knowledgeable. Staff at pick up very attentive More
by Grime Busters
October 04, 2022
Always professional and courteous. They are the reason we have 4 Mercedes Benz vehicles. Well done as always! They are the reason we have 4 Mercedes Benz vehicles. Well done as always! More
by dmarinelli
Employees Worked With
Other Employees :
Marc Kimmel, Bruce Kitchens
September 27, 2022
Service Review: scheduled an appointment to diagnose newly purchased vehicle under CPO warranty, citing brake noise, a pulsating pump noise from under the hood, and headlight condensation. Brake noise w newly purchased vehicle under CPO warranty, citing brake noise, a pulsating pump noise from under the hood, and headlight condensation. Brake noise was immediately dismissed because Charlie Graf wanted to charge me for the replacement of rotors. When I said that the brakes were likely overlooked by the CPO inspection, I was told to go back to the dealer that sold me the car if I did not want to pay for new rotors and pads. Mind you, Charlie never offered to test drive the vehicle or have a tech look at it to confirm the noise was normal. On the topic of headlight condensation, I was also dismissed, saying it was normal. I could believe him on that item. Last item, the pump noise. It was an abnormal noise which I had recorded a video of to show Charlie in order to reduce any confusion when trying to recreate the problem. Showed video, immediately after I was told that it was the "high pressure fuel pump" and that it was normal, even though it sounded like a groaning animal. Once again, I was dismissed and told to go back to the selling dealer. No technician looked at the vehicle, nothing. It's clear Charlie did not want any CPO warranty work and was looking for high dollar cash deals from unsuspecting customers. Went to the dealer who sold me the vehicle where they immediately got the Service Manager involved who confirmed the pump noise and brought in two techs to diagnose a bad check valve and warped front rotors on the spot. They are currently repairing the vehicle and I let them know that Charlie Graf thinks I'm dumb and deaf for knowing absolutely nothing about my new car. Go to MB Massapequa Service if you'd like to be treated like a child and want to give your hard earned money to lazy and rude Service "Consultants" like Charlie Graf. More
by Andrei
Employees Worked With
Charlie Graf
