Mercedes-Benz of Massapequa - Service Center

Customer service rep Vivian was excellent getting me in and out with a pleasant smile that could be felt through a mask. Thank you Terence and out with a pleasant smile that could be felt through a mask. Thank you Terence More

MB of MASSAPEQUA always courteous, fair and wonderful to visit ! I bring all 3 of my cars here and have for years. Kwang Choi is the ultimate professional - always give the right technical service advic visit ! I bring all 3 of my cars here and have for years. Kwang Choi is the ultimate professional - always give the right technical service advice and looks out for my vehicles safety ! Thank you to the Service Dept Techs, greeters and valets. A class act and pleasure to visit ! More

Excellent service, attentive, knowledgeable personnel, prompt in taking care of their customers, picked up something I missed (inspection) would recommend my friends to this establishment i prompt in taking care of their customers, picked up something I missed (inspection) would recommend my friends to this establishment i More

Excellent customer service, polite, professional and the ability to loan me a car, for the time thst the service of my car she took. Thank you very much for your service. ability to loan me a car, for the time thst the service of my car she took. Thank you very much for your service. More

We went in to fix the emergency brake on our vehicle and Jay and his team found multiple issues with the vehicle that were critical. Jay made us feel like we were his only customers because throughout the e Jay and his team found multiple issues with the vehicle that were critical. Jay made us feel like we were his only customers because throughout the entire process, he consistently communicated with us to inform us about what is happening with the vehicle while keeping in mind our concerns with all the issues that needed fixing. Through all of our experiences with people from the service department, Jay is the best Service Tech we’ve ever come across because he is very knowledgeable as he was able to answer all of our questions and concerns. Thanks Chris & Sim More

Vivian was great and helpful.She communicated the timing Vivian was great and helpful. She communicated the timing and cost of the service throughout the time the car wS being worked on. I will use her aga Vivian was great and helpful. She communicated the timing and cost of the service throughout the time the car wS being worked on. I will use her again. More

The Dealer Associate who assisted me, Kwang Choi, was friendly and attentive. He listened to my concerns and addressed them all. There was no hard sell to get extra services. It was a pleasant experie friendly and attentive. He listened to my concerns and addressed them all. There was no hard sell to get extra services. It was a pleasant experience. More

Julia Callagy was helpful to me, she was very professional, very thoughtful. I appreciate the attention she's done to me. Whoever was working on my car also thank you very much. However, there wa professional, very thoughtful. I appreciate the attention she's done to me. Whoever was working on my car also thank you very much. However, there was no coffee in the morning, a little disappointing. More

The thing that suck really bad was the car wash. Getting your car washed at Mercedes-Benz you would thing it was to notch. Nope! your car washed at Mercedes-Benz you would thing it was to notch. Nope! More

I was there early Saturday morning and was told the repair would take 1-1/2 hours. Paul was very polite and courteous. I want to tell the other guys that ha e the Mercedes vans to go there repair would take 1-1/2 hours. Paul was very polite and courteous. I want to tell the other guys that ha e the Mercedes vans to go there More