Mercedes-Benz of Massapequa - Service Center

I AM WITH LONG ISLAND SLED HOCKEY, JAY AND HIS TEAM ALWAYS PROVIDE FIRST CLASS SERVICE TO KEEP OUR SPRINTER DEPENDABLE AND SAFE FOR OUR MANY ROAD TRIPS AND EVENTS. I WOULD NOT GO ANYWHERE ELSE FOR SERV ALWAYS PROVIDE FIRST CLASS SERVICE TO KEEP OUR SPRINTER DEPENDABLE AND SAFE FOR OUR MANY ROAD TRIPS AND EVENTS. I WOULD NOT GO ANYWHERE ELSE FOR SERVICE. THAMKS, FRANK MARTIN, PRESIDENT. More

Great service, very friendly. Will be going back for all my service needs. No complaints at all my service needs. No complaints at all More

Dwayne McCrae is an excellent Service Advisor. Patient pleasant and courteous. Highly recommended will be visiting this dealership again to service my car. Much much better customer service than the Benz pleasant and courteous. Highly recommended will be visiting this dealership again to service my car. Much much better customer service than the Benz of Rockville Center More

Dewayne is the best advisor I have ever used. Car was immaculate when returned would not use anyone else immaculate when returned would not use anyone else More

Julia was great. Explained what work was going to be done, and the cost. She was clear on how long the service would take. Very professional. done, and the cost. She was clear on how long the service would take. Very professional. More

The real barometer of a dealership is not in selling you a car but the after care and service. Excellent, swift, comfortable. Julia my service associate made me feel like their most important client. I am j a car but the after care and service. Excellent, swift, comfortable. Julia my service associate made me feel like their most important client. I am just wish for a recall so I can visit again! More

From the moment I called ( after car was jump started by roadside service, which was excellent… thank you Fitz) I had immediate resolution to replacing the battery… within 1 1/2 hours! Excellent service wit roadside service, which was excellent… thank you Fitz) I had immediate resolution to replacing the battery… within 1 1/2 hours! Excellent service with a smile ! A real “10” overall rating!!!! More

Because of Julia in the service department I would only buy at this dealership. If she left I would follow her to what ever dealership she was. She treats my car like it’s her own. buy at this dealership. If she left I would follow her to what ever dealership she was. She treats my car like it’s her own. More

It is with great dissatisfaction and frustration that I am contacting you this morning. I am a Mercedes owner and potential new customer until I came to your Amityville location yesterday. I made an appoin am contacting you this morning. I am a Mercedes owner and potential new customer until I came to your Amityville location yesterday. I made an appointment for an oil change and literally left sick. I will be as brief as possible and list my experience yesterday: There were several cars revving their engines INSIDE the showroom without proper ventilation. This went on for over an hour (I have video). Who thought it would be a good idea to run cars inside? The fumes and poisonous gases were so sickening that the customers (including myself) in the service area couldn’t stand the smell anymore and tried to go outside for fresh air. I would think running cars for an extended period of time indoors with people around would be against the law, but I will look into that later. As mentioned we went outside to try to get fresh air only to be bombarded with people smoking pot in the parking lot. So after being stricken with the fumes INSIDE and pot OUTSIDE, I went to the back of the building to try and get fresh air because I was starting to get a bad headache from the smell. As I went to the back of the building I watched an employee drying a car with one had while he played with his phone. He wasn’t even looking at the car because his phone was more important. My oil change took approximately 2 hours, which surprises me since I made an appointment ahead of time because my time is just as valuable as yours. During my wait time I watched 4 unsupervised kids playing inside the showroom cars. This included wrestling in the car, popping the trunk and hood, crawling under the cars and playing tag around the cars. As someone that appreciates a nice car, I finally contacted an employee to let them know that these children were potentially damaging these cars. I know employees saw this happening because I watched these children use your cars as a playground for 15 minutes at which time many employees passed before I said something. When my car was finally finished and happy to get out of there only to have to come back because my hood was not closed properly. Besides feeling sick with a headache I left with many questions; but my biggest questions are: Who made the decision and thought it would be a safe situation for both your customers and employees to rev engines inside a facility without proper ventilation? Who allowed people to smoke pot in your parking lot at a public facility? My takeaway from leaving your showroom (optics): Your dealership does not care about their employees, customers or cars No one had the common sense to supervise the event safely 3. This dealership does not care about a positive customer experience As a side note, Mateo was very pleasant and apologized for the unfortunate circumstances that I had to endure. I would be happy to discuss this further if anyone cares to. More

Did my oil change and state inspection, however, when completed, they said they didn’t do multi point inspection since I only gave them an hour and a half. They told me to come back for multipoint inspec completed, they said they didn’t do multi point inspection since I only gave them an hour and a half. They told me to come back for multipoint inspection that is included in the oil change even though the dealership always advertise that they do the services in an hour. I love 33 miles away from the dealership and is not feasible for coming back just to do the multipoint inspection. There was no discount offered due to not able to do the multipoint inspection. . I thought this was very unprofessional and very disappointing. If the dealership doesn’t meet the customers expectations, they should provide some instant discounts. More