Mercedes-Benz of Massapequa - Service Center

The attendees are extremely friendly and respectful. I have been to almost all the service centers in the greater New York area. That includes Silver Star, MB of BK, MB of Rockville, Helms Bros, MB of M I have been to almost all the service centers in the greater New York area. That includes Silver Star, MB of BK, MB of Rockville, Helms Bros, MB of Manhattan. None of them have come close to this service center. Especially because of Vivian Keshtgar. She is the crown jewel of that location. If you need someone who actually cares about your needs she is the one. Very determined to find the problem and solution. She has a lot of experience and I got really lucky to have the opportunity to coordinate all my repairs through her. I live in Brooklyn and drive all the way to Massapequa to take my car to her and her team. She should be a manager not the position she’s currently in now. They have great availability and are able to get to your car sooner than other service centers. Thank you for everything Vivian. More

After many years coming at Mercedes-Benz in Massapequa, Matteo is one of the best examples of what Customer Service should be. Due to my experiences of providing great customer service, Matteo has gone abo Matteo is one of the best examples of what Customer Service should be. Due to my experiences of providing great customer service, Matteo has gone above and beyond to make me feel like family and I am welcome. I was about to move one to another Mercedez Benz place, and Matteo proved me wrong and showed me that there are still people who can service you with patient. This place should be proud to have him on their Team and I will definitely recommend anyone to go there. Thank you so much Matteo, keep up this amazing job.. More

They were very professional and service was done in one day. I was disappointed that the warranty expired two months ago and the service it required was major and was not covered. The vehicle only had 38,0 day. I was disappointed that the warranty expired two months ago and the service it required was major and was not covered. The vehicle only had 38,000 miles and it required major under carriage work and a faulty solenoid valve in the crankshaft, Please see the invoice repair statement. I purchased the vehicle because of it's reputation for quality and this disappointed me. My previous vehicles were three Lexus' with over 100,000 miles and no problems. Please respond to my review, a disgruntled consumer. Looking forward to your response. More

Fixed my last minute flat tire immediately. Excellent experience & professional customer service throughout. I would recommend! Excellent experience & professional customer service throughout. I would recommend! More

I have great experience with MB Massapequa over the few years from sales to service. It’s exceptional this time when my car was towed to them because of a problem. Kwang at service was my advisor and he ca years from sales to service. It’s exceptional this time when my car was towed to them because of a problem. Kwang at service was my advisor and he called me as soon as he received the car and arranged a loaner since he couldn’t complete it the next day. I got my car back in three days. Not to mention the wash, which they always do at every service. Love their impressive service! More

Came in Monday morning without an appointment. I had a blowout. No problem changed tire as well as the other front tire that had a bubble. Plus they washed my car. My service advisor was Charles G I had a blowout. No problem changed tire as well as the other front tire that had a bubble. Plus they washed my car. My service advisor was Charles Graf. I would definitely recommend Mercedes’ of Msssapequa. More

Outstanding. Special thank you to Service Manager Robin Laurel who was so professional, kind, and made me feel like I was his only customer. Special thank you to Service Manager Robin Laurel who was so professional, kind, and made me feel like I was his only customer. More

I love going here! Vivian is such an amazing person ! She always helps us with our cars being serviced Vivian is such an amazing person ! She always helps us with our cars being serviced More

I always receive the best service here. The service department is professional and helpful. I highly recommend Mercedes-Benz of Massapequa Service Department! The service department is professional and helpful. I highly recommend Mercedes-Benz of Massapequa Service Department! More

Dwayne is very professional and caring, I would definitely recommend his service to everyone. I love my car and this dealership! definitely recommend his service to everyone. I love my car and this dealership! More