Mercedes-Benz of Massapequa

Wonderful team so easy to work and I wanna say working with William the salesperson was a pleasure. I just wanna say thanks to everybody with William the salesperson was a pleasure. I just wanna say thanks to everybody More

I normally get great service from Mercedes of Massapequa. But the service this last time was AWFUL. First, I had to wait almost an hour despite having a pre-arranged appointment which I showed up for ON TIME But the service this last time was AWFUL. First, I had to wait almost an hour despite having a pre-arranged appointment which I showed up for ON TIME. My Advisor had apparently lost someone’s car keys and he was running around trying to find them. Finally they had to assign someone else to help me.The “back-up guy” wrote up my order and got me into a loaner. At that point it was around 10:30 a.m. Normally when I drop my car off by that time of the day I get a phone call later in the afternoon telling me my car is ready. I got no phone call that day. No phone call the next day. On the 3rd day I sent a message to my original advisor (the guy who misplaced the car keys) because he was still officially assigned as my service rep. I got no response to the message I sent asking for a status on my car. On the 4th day I called the dealership to find out what was going on with my car. They put me hold for a few minutes, then came back to the phone and said “you’re Advisor will call you back directly in a few minutes.” About an hour later my original Advisor called me and said he sent my estimate to the wrong phone number. He immediately mentioned something about the brakes which they were going to work on.. I interrupted him and told him I wasn’t having my brakes done. My car was just in for routine service,, state inspection, a tire replacement and a check on my left brake lamp. That’s it. He responded and said: “Well, OK. If you don’t wanna get the brakes done, your car is ready and you can come pick it up.” I asked him to please text me my invoice (like they NORMALLY do) so I could pay my bill before I get back to the dealership. About a half hour later I get a long estimate (not an invoice, an estimate) with a whole bunch of service options with the prices asking me to either approve or decline each individual service. Included in this list was a brake job totaling about $2000. This was in addition to the services I had actually requested plus some other things which were sort of thrown into the estimate. I immediately called my Advisor back and asked him AGAIN if he could please just send me the final invoice only for the charges of the services which I had requested (not brakes or anything else). My brakes were fine BTW. Finally he sent me the invoice and I paid it online. I went back to the dealership and waited awhile for them to wash my car (despite being told my car was ready).. If my Advisor (who seems like a very nice guy) had just picked up the phone and CALLED me to discuss the issues with my car and give me a proper, professional consultation, I might have been more inclined to agree to having additional services done. However, the lack of communication and sloppy handling of my order made me just want to get my car back and get out of there! More

Dwayne is the best service advisor. I requested a loaner car and when I got there, there were no cars available. Dwayne made sure that I got the first loaner car that came in. car and when I got there, there were no cars available. Dwayne made sure that I got the first loaner car that came in. More

Bill Kraft was very helpful, knowledgeable and really listened to what we wanted in a new car We drove away very happy. Customers for life listened to what we wanted in a new car We drove away very happy. Customers for life More

Well Run Mercedes Benz Dealership Entire staff is extremely friendly, helpful, courteous and attentive. Everyone is always available to answer any question a customer might have.. Se Entire staff is extremely friendly, helpful, courteous and attentive. Everyone is always available to answer any question a customer might have.. Service is very efficient and capable of solving any and all problems. Management will go above and beyond to ensure your satisfaction. Always a pleasure to do business with this dealership-an asset to Mercedes Benz. More

Amazing experience! William Mecca is a fantastic sales person and would highly recommend. The transaction was smooth and was the staff was a pleasure to deal with person and would highly recommend. The transaction was smooth and was the staff was a pleasure to deal with More

Always a pleasure! Excellent service and amazing staff! Very professional and a welcoming atmosphere. I used to go to Rallye but I will only come here now! Very professional and a welcoming atmosphere. I used to go to Rallye but I will only come here now! More

Always first class experience whether it's sales or service, second to none. Prompt appointment dates, courteous, car was ready when promised, most important the car ran good afterwards!! service, second to none. Prompt appointment dates, courteous, car was ready when promised, most important the car ran good afterwards!! More

Mr Mc Crae answered all my questions Was very Mr Mc Crae answered all my questions Was very understanding and took the time to go over some things that I didn’t understand about the service on m Mr Mc Crae answered all my questions Was very understanding and took the time to go over some things that I didn’t understand about the service on my truck More

For the most part all went well however after I drove away I saw that the tank was on empty. I was very disappointed at this. I had to make an emergency stop for gas. away I saw that the tank was on empty. I was very disappointed at this. I had to make an emergency stop for gas. More