Mercedes-Benz of Massapequa

Excellent service. No complaints. Both service advisor where great. Parts man very knowledgeable. Staff at pick up very attentive No complaints. Both service advisor where great. Parts man very knowledgeable. Staff at pick up very attentive More

Always professional and courteous. They are the reason we have 4 Mercedes Benz vehicles. Well done as always! They are the reason we have 4 Mercedes Benz vehicles. Well done as always! More

I have only good things to say about this dealership & I was very pleased with my salesperson , Eric Batista . I spoke to him over the phone & he made the deal happen that same day I left with my brand new was very pleased with my salesperson , Eric Batista . I spoke to him over the phone & he made the deal happen that same day I left with my brand new 2022 cla coupe , best car shopping experience ever !!! More

Service Review: scheduled an appointment to diagnose newly purchased vehicle under CPO warranty, citing brake noise, a pulsating pump noise from under the hood, and headlight condensation. Brake noise w newly purchased vehicle under CPO warranty, citing brake noise, a pulsating pump noise from under the hood, and headlight condensation. Brake noise was immediately dismissed because Charlie Graf wanted to charge me for the replacement of rotors. When I said that the brakes were likely overlooked by the CPO inspection, I was told to go back to the dealer that sold me the car if I did not want to pay for new rotors and pads. Mind you, Charlie never offered to test drive the vehicle or have a tech look at it to confirm the noise was normal. On the topic of headlight condensation, I was also dismissed, saying it was normal. I could believe him on that item. Last item, the pump noise. It was an abnormal noise which I had recorded a video of to show Charlie in order to reduce any confusion when trying to recreate the problem. Showed video, immediately after I was told that it was the "high pressure fuel pump" and that it was normal, even though it sounded like a groaning animal. Once again, I was dismissed and told to go back to the selling dealer. No technician looked at the vehicle, nothing. It's clear Charlie did not want any CPO warranty work and was looking for high dollar cash deals from unsuspecting customers. Went to the dealer who sold me the vehicle where they immediately got the Service Manager involved who confirmed the pump noise and brought in two techs to diagnose a bad check valve and warped front rotors on the spot. They are currently repairing the vehicle and I let them know that Charlie Graf thinks I'm dumb and deaf for knowing absolutely nothing about my new car. Go to MB Massapequa Service if you'd like to be treated like a child and want to give your hard earned money to lazy and rude Service "Consultants" like Charlie Graf. More

Worked with Bill Kraft on a trade. Excellent customer service and professionalism, seamless and expeditious. Been to other Mercedes dealers and did not get this level of customer servi Excellent customer service and professionalism, seamless and expeditious. Been to other Mercedes dealers and did not get this level of customer service. Rita More

Robin the service manager was excellent and a huge help in taking care of our cars. I can’t recommend this dealership enough…if you have a Mercedes take it here. Thanks so much! Jay w. in taking care of our cars. I can’t recommend this dealership enough…if you have a Mercedes take it here. Thanks so much! Jay w. More

Fritz Jean was very knowledgeable about Mercedes Benz . He answered any questions to my satisfaction . Everyone I dealt with was friendly and professional. He answered any questions to my satisfaction . Everyone I dealt with was friendly and professional. More

Excellent experience at this dealership. Felt pressure free. Incredible staff and beautiful showroom. Salesman Erick B. was fantastic and easy to deal with and super knowledgeable. Oliver B Felt pressure free. Incredible staff and beautiful showroom. Salesman Erick B. was fantastic and easy to deal with and super knowledgeable. Oliver B was great at providing all financial options. Would highly recommend your next purchase here! More

William Kraft was professional And very nice I would differently work with him again. The dealership people were very nice differently work with him again. The dealership people were very nice More

Excellent service by Jay Lettieri! Thank you so much for all your help. I always appreciate! Thank you so much for all your help. I always appreciate! More