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Mercedes-Benz of Massapequa
Amityville, NY
1,493 Reviews
Welcome to Mercedes-Benz of Massapequa, your premier destination for new and pre-owned luxury vehicles on Long Island. Whether you're purchasing a new Mercedes-Benz, seeking routine maintenance, or requiring auto repairs, we are here to provide an exceptional experience.
Located at 101 E. Sunrise Highway, Amityville, NY 11701, Mercedes-Benz of Massapequa proudly serves the communities of Huntington, Smithtown, Long Beach, and Amityville. With years of dedicated service, we bring a wealth of expertise to meet your automotive needs. Our commitment extends beyond just new Mercedes-Benz models; we offer a wide selection of pre-owned vehicles, top-notch service and repairs, and comprehensive Mercedes-Benz financing options.
Our team at Mercedes-Benz of Massapequa is carefully selected for their exceptional skills, extensive knowledge, and dedication to staying abreast of the latest advancements in automotive technology. Our staff's ability to connect with drivers from all backgrounds and their commitment to maintaining a pressure-free environment make us a standout dealership.
We invite you to experience the Mercedes-Benz of Massapequa difference by exploring our new and pre-owned Mercedes-Benz models, visiting our state-of-the-art service department, discussing financing options, and discovering our certified car parts. Visit us at our showroom located at 101 E. Sunrise Highway, Amityville, NY 11701, and let us provide you with the unparalleled luxury car experience you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
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Showing 1,493 reviews
March 27, 2008
I made an appointment to have my tire pressure monitor repaired as I had an almost flat tire and there was no indication on the dash. I referred to my owners manual and it explained about the TPM. So I sp repaired as I had an almost flat tire and there was no indication on the dash. I referred to my owners manual and it explained about the TPM. So I spoke to a girl at MB explained to her about the problem and made an appointment. My problem is this. If she is answering the phone making appointments, shouldn't she know I do not have Tire Pressure Monitoring on my 2006 E Class. Why didn't she give me a service rep. Lets move on. When I dropped the car off and was dealing with my service manager I had asked if I could wait for it instead of getting a loaner (an 07 C-Class) Now keep in mind when I had my car in once before they had no loaner cars even though I had made arrangements for one. Gee how is that possible. Didn't they tell me I was going to get one. I was told "they are changing over the fleet to 08 c class cars and we do not have them yet. I waited 2 hours to get an Enterprise Rental Car across the street. I could have walked across the street instead of waiting but of course no-one told me. So now there are 6 people in the "Shuttle waiting to cross the street. I was the last one out so I was the last one to get a car. There were just 2 reps servicing the MB customers along with their regular customers. Now if you are sending all of your customers to Enterprise wouldn't you make sure they are fully staffed. These are you Mercedes customers. (Or they now used to be) So I was the first one at MB waiting at service and the last one to get a car. Shouldn't they have taken people in the order they waited. Anyway because I was told about the new fleet of C cars prior, I was anxious to spend the day with it to see if the reviews were acurate. When I Pulled in to service this morning I could not believe my eyes. No 08's just 07's. What the f***. Did you not tell me you were disposing of all of the 07's for 08's. What happened. Lets move on. I said to my service guy, "you know what? Is there anyway I could wait for the car" He said let me go in the back and see if I could get you out right away. He came back telling me I had no Tire Pressure Monitor. Holy S****. Does anyone in this building know that. So there you go. Incompetence at its best. As I see it there are about 5 things wrong with this. Its incompetence after incompetence. I own my own company. I have 100 people staffed. I would never let this happen to a loyal customer. I will no longer deal with this dealer as I should have dealt with Lakeview as it is closer to me than Massapequa. I have had 3 cars serviced here up to this point. I was looking to get on 08 E-class. I will not be getting one from this dealer. More
by bart firp
Employees Worked With
2
June 13, 2007
Excellent pricing! They treated me right. Drove all the way from Putnam NY, because Mercedes of White Plains and Freindly Motors in Fishkill dont know how to treat the customer. way from Putnam NY, because Mercedes of White Plains and Freindly Motors in Fishkill dont know how to treat the customer. More
by fufudog
May 03, 2007
Brought in my s500 for complaint of a rattling noise. charged for 3 different diagnostic tests that DIDNT TELL ME ANYTHING NEAR A DIAGNOSIS. they kept car for 5 days, claimed to have repaired noise, and charged for 3 different diagnostic tests that DIDNT TELL ME ANYTHING NEAR A DIAGNOSIS. they kept car for 5 days, claimed to have repaired noise, and brought the car home, only now to have worse noise, shaking and worse issue in the airmatic. They state to "bring it in and well have service manager explian it to you.......... More
by qwer1234
