Mercedes-Benz of Massapequa

Not only was Tod extremely helpful but he had me laughing throughout the entire transaction. The dealership it very clean and beautiful and the employees are very professional and helpful. My sister and ma throughout the entire transaction. The dealership it very clean and beautiful and the employees are very professional and helpful. My sister and many of my friends have purchased their cars from Tod and I will continue to recommend him and Massapequa Mercedes Benz to all looking for car. More

I am new to the Mercedes brand and a new mom. This dealership and in particular Tod Foster was very helpful in explaining the quality, craftmanship and most important safety of the product. I am very dealership and in particular Tod Foster was very helpful in explaining the quality, craftmanship and most important safety of the product. I am very happy with the level of service and care that was taken when I purchased my vehicle. Most important, I am most pleased that when I need to speak to my salesman Tod he is always available via office phone, cell or email to help me. I would definitely recommend this dealer to others. More

Whenever my car needs service, I deal with Rick Baldwin. He is highly professional. I am not always able to make service hours because I work three jobs and Rick makes it possible for me to get a loaner an He is highly professional. I am not always able to make service hours because I work three jobs and Rick makes it possible for me to get a loaner and takes care of my car in a timely fashion. I like that he communicates with me and answers his direct line when I call. I have never had any problems in dealing with him and my car is always taken care of. I nhighly recommend this dealership and would not go elsewhere to take care of my mercedes. More

Rick Baldwin is very helpful whenever I come in for service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily availa service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily available. I must say my experience at this dealership is outstanding. I am always treated like VIP. The cost of the service performed was totally acceptable. I would highly recommend bringing your Mercedes to Massapequa for all your services. More

Rick Baldwin is very helpful whenever I come in for service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily availa service. He always gets me in and out within a reasonable amount of time. If I need a loaner car, Rick make sure they have one for me readily available. I must say my experience at this dealership is outstanding. I am always treated like VIP. The cost of the service performed was totally acceptable. I would highly recommend bringing your Mercedes to Massapequa for all your services. More

Over the years I have bought a few cars at MB of Massapequa over the years. Today we own two cars (M class & C class). The quality of service and work they offer is hard to top here on Long Island. Massapequa over the years. Today we own two cars (M class & C class). The quality of service and work they offer is hard to top here on Long Island. That said, their prices are not necessarily the best (I really wish they would offer better discounts for service, parts etc). I have had much better offers from other MB dealers but opted to stay with MB of Massapequa because of the overall ownership experience. Service Consultant, Rick Baldwin, has always been very attentive and helpful whenever we come in for service. He does his best to make the service experience worthwhile. However the cost of service is usually on the high end. That said, I would highly recommend Mercedes of Massapequa for all your service needs. More

We would like to thank Mercedes Benz of Massapequa but specially our service advisor Mr. Teddy Castillo for helping us with our S430. Mr. Castillo is not only so pleasant but always so knowledgeable an specially our service advisor Mr. Teddy Castillo for helping us with our S430. Mr. Castillo is not only so pleasant but always so knowledgeable and professional. We really appreciate it!! We'd also like to say that we continue to stay with Mercedes Benz of Massapequa because of workers such as Mr. Teddy Castillo. My husband Carlo and I believe that customer satisfaction always should be acknowledged. Sincerely, Yesenia & Carlo E. Vasquez More

Dont waste your time with this dealer. They dont seem to care about the customer, all they want is their money. My ML had a broken rear axle and I had it towed to this dealership since according to the Serv care about the customer, all they want is their money. My ML had a broken rear axle and I had it towed to this dealership since according to the Service Rep, "the closest to my location" when I got onto the lot the next day, the manager said it costed $700 dollars for just the towing. Aside from that the manager was also disrespectful to me and my car calling the car a piece of trash. DO NOT EXPECT EVEN SATISFACTORY SERVICE FROM THIS DEALERSHIP. SAVE THE TIME AND MONEY AND LOOK FOR ANOTHER ONE. More

I am the owner of a 2007 450Gl and am quite unhappy and I am the owner of a 2007 450Gl and am quite unhappy and upset with this vehicle and it's various electrical problems to date.I've run out of gas th I am the owner of a 2007 450Gl and am quite unhappy and upset with this vehicle and it's various electrical problems to date.I've run out of gas three times do to a faulty fuel gauge problem that Benz of Massapequa Ny has had little success in correcting.The first time I broke down I was able to put fuel in the vehicle and make it home safely.The second time I was on the Northern parkway in Nassau county,called their service people and waited for hours to recieve help.When help finally arrived I had to have the vehicle towed to the nearest gas station and paid 150.00 for 2 gallons of gas in the end.Unbelievable! Benz didn't appologise or offer to reimburse me at that time.The next day I brought the vehicle to Massapequa to have it repaired.They keep the truck for nearly a week to repair a so called sensing problem with the fuel monitoring system.They provided a filthy beat up,damaged little Benz sedan as a loaner which was quite vile to say the least.At that time I asked them to check the tailgate which never locked properly when closing .They said they fixed that when I picked the truck up but it's never locked properly since. The fuel system sensor apparently reads a half of a tank of fuel when it really is close to empty in reality.I have had a few Benzs over the years and this latest one is sure to be the last.I also have had(still do) many General Motors vehicles and have never broken down repeatedly as I have with this exspensive gas guzzler 450 Gl.The other issue with this vehicle is the owners manual.Unless you're an MIT graduate, good luck with the book.Obsurd is an understatement regarding the convoluted controls and procedures required to operate the many sytems this vehicle is equipped with. Greg Scala,age 62 Freeport,Ny More

I would recommend this dealer for sales, but they let you down when it comes to little things. For example, I got a flat tire, I called for roadside assistance; they left me waiting for 2 hrs. They kept sa down when it comes to little things. For example, I got a flat tire, I called for roadside assistance; they left me waiting for 2 hrs. They kept saying they were "on the way", but I was only 15 minutes from the dealership. They lied and lied. Then, when I brought my car in for svc. they failed to turn off the "needs service message" on the dashboard. This irks me. And, now, I do NOT have Tele Aid, never had Tele Aid, never used Tele Aid....and one year after buying the car, they just bill my Master Card for Tele Aid. This charge was NEVER authorized. So, I don't like all these little things....It's very offensive that I have to waste my time because they don't do things right the first time. More