Mercedes-Benz of Massapequa

After visiting three different dealerships, I chose to purchase my New 2013 E350 from Mercedes Benz Massapequa. I would like to express my gratitude with Michael Chase and Kevin Crandon,I felt the ease,p purchase my New 2013 E350 from Mercedes Benz Massapequa. I would like to express my gratitude with Michael Chase and Kevin Crandon,I felt the ease,patience and professionalism in my dealings and concerns. Beyond competitive pricing Michael Chase, non-pressured approach and sensitivity,made me feel at home. I must also commend Vincent Vetere the service advisor for being attentative and his prompt and thorough services. More

I went into Mercedes Benz recently to see my lease end options. I had leased a 2010 Mercedes GLK and my lease was up in approx. 2 months. When I went in to see Tod Foster (who had set up my first lease ba options. I had leased a 2010 Mercedes GLK and my lease was up in approx. 2 months. When I went in to see Tod Foster (who had set up my first lease back in 2010) I was unsure if I was staying with Mercedes, only because I was pregnant, purchasing a new home and was totally confused on which car/truck would be best for my work and growing family. Within 1 hour, I had my next Mercedes Benz picked out, chose a color and options and was ready to sign! I felt 100% secure with my decision and even learned how Mercedes airbags beat the rest as far as safety!! With my incredibly busy schedule, it was such a pleasure to have such a smooth transaction. My favorite part about the entire deal was the interaction between customer and salesman. Everything was explained to me in detail and with a Smile which goes a long way in the sales business! Thank you Tod for keeping me in the Mercedes Benz family and reminding me how happy I am with Mercedes! I type this now as I am about to leave work and drive home in my New Mercedes C300 (which I was able to pick up the very next day after signing) A girl can only dream that all in life could be this easy :) Best Regards, Desiree C., a very pleased customer More

I was debating on getting a BMW or Mercedes. The choice was between a 3series sedan or c class sedan. When I went to Mercedes I was introduced to Lauren and she made it so easy and clear to me, Mercedes wa was between a 3series sedan or c class sedan. When I went to Mercedes I was introduced to Lauren and she made it so easy and clear to me, Mercedes was the right fit for me. I was blown away with her reasonings as well as the deal she proposed. I thought it was going to be a problem because I wanted to trade my car in at a certain price. Not only did she get the price I wanted, I felt the new deal for my lease was a great one! Thanks again Lauren!!!!! More

I have leased a C300 and ML350 from this dealer with in ten days period. For the C300 I work with a different team, and I wasn't very happy with their response. For the ML350 I worked primarily with Laur ten days period. For the C300 I work with a different team, and I wasn't very happy with their response. For the ML350 I worked primarily with Lauren and her manager Kevin. Lauren is a true professional, very responsive, knowledgeable and without being pushy. I will recommend prospecting buyers to request her specifically. Sometimes if you call or email you might be bounced around the “team” and nobody really takes ownership of the opportunity. Also Kevin is always willing to work with you and closes the deal. - Mike More

I couldn’t be more happy, regardless of the great deal I got, this was the easiest, smoothest and most stress free car purchase/lease I have ever made. Edvin Bilali was extremely professional, helpful and f got, this was the easiest, smoothest and most stress free car purchase/lease I have ever made. Edvin Bilali was extremely professional, helpful and friendly during the entire process. He is also extremely knowledgeable about the Mercedes Benz cars. On the day of the delivery, Edvin took time to show me all the features of my new car and made sure I was familiar with the car before I drove off the lot. Paperwork was a breeze. I would strongly recommend this dealership and Edvin Bilali to anyone. More

I personally worked with Lauren Ragusa on finding a car and price that fit into the criteria I was looking to meet. Lauren was patient and professional and truly listened to what I was asking for. Due and price that fit into the criteria I was looking to meet. Lauren was patient and professional and truly listened to what I was asking for. Due to my work schedule, I initiated an email correspondence with her. She was prompt with her responses and thorough with her answers and explanations. We found a car that I love and for a price that makes me happy! The dealership is clean and and inviting and the staff is pleasant and friendly. I am glad I chose Mercedes-Benz of Massapequa and have already referred my parents to them. I would gladly recommend them to anyone I know. More

Hank is a crook. He tried to sell me a car at above sticker price. He thinks that he is so smart, but in reality he is just a crook. sticker price. He thinks that he is so smart, but in reality he is just a crook. More

My wife and I went into the dealership about two weeks ago to shop for a new car. When we walked in the receptionist girl didn't acknowledge our presence and we continued onto the sales floor. We browsed ago to shop for a new car. When we walked in the receptionist girl didn't acknowledge our presence and we continued onto the sales floor. We browsed about 20 minutes or so without any interaction by an employee. Mind you there were 5 people behind the desk as you walked in and 3 or 4 standing chatting with them. My wife finally approached the receptionist girl and told her we were waiting 25 minutes and nobody helped us. She was sarcastic and nasty with my wife and walked off to find someone. My wife said forget it and she gave her a "whatever" and walked away. As we were walking out my wife went to the desks and asked for the manager and explained the situation. They apologized and a sales associate tended to our needs. We sat with the sales associate (who's name I don't recall but was European) who went over cars and while they didn't have exactly why I was looking for said he would check on availability and call me. Needless to say, two weeks later and no call. I live in town and I always promote business within the town. Unfortunately, I would not recommend this dealership to anyone. If your spending $70-100k on a car, I expect that my experience be nothing but pleasant form the minute I walk in the door. They were truly a disappointment. More

This is my first time getting a mercedes and after driving it out of show room today I already know I will be back again to purchase/lease my next car. The entire experience was more than I could ima driving it out of show room today I already know I will be back again to purchase/lease my next car. The entire experience was more than I could imagine and the level of care and attention so impressive. Both Mike Chase and Tod Foster were so great to work with and each deserved of recognition. They were kind, attentive, sensitive, and quite personable. They each mase the experience so pleasurable. Mike Chase was patient with my cares and concerns and Tod Foster a master at trainig me how to operate this detailed piece of machinery. I have no hesitations at recommending the delership and its exepplary employees to my friends and family. More

Called for info re: nav system. Was given misinfo by service desk. 33 minutes on hold for Vincent-the manager. Was given misinformation by him. The phone disconnected and I called back immediately and service desk. 33 minutes on hold for Vincent-the manager. Was given misinformation by him. The phone disconnected and I called back immediately and was told he had gone(must have run) to the shop. He didnt call back and left no voice mail. Finally corrected problem after 33 minutes on hold listening to their advertisement. Very inconsiderate to say the least. More