Mercedes-Benz of Massapequa

Lauren Ragusa was extremely professional from beginning to end. She took the time to educate me on issues that I thought I knew well, only to find out that I had more to learn. The process was efficient, to end. She took the time to educate me on issues that I thought I knew well, only to find out that I had more to learn. The process was efficient, straight to the point, and she didn't waste time with cliches. An auto purchase involves many factors, and she was able to ask good questions to address those factors important to me. As a hedge fund COO, I like good information and advice in making important decisions -- she was excellent at providing both. Will definitely be a repeat customer. More

My wife and I began shopping for a new luxury SUV, and had already looked at Audi, BMW, Cadillac and Infinity before we went to Mercedes-Benz of Massapequa. After browsing for a while we met sales consul had already looked at Audi, BMW, Cadillac and Infinity before we went to Mercedes-Benz of Massapequa. After browsing for a while we met sales consultant Hank Woloz who showed us the different models they offer. We quickly decided the ML350 was the truck that we wanted and he pulled up some vehicles he had in stock. We went thru the available options and Hank put together the costs to lease a 2013 we picked out, but it was a little beyond what we wanted to spend. I then asked him about a 2010 ML350 I saw in the back earlier and we discussed the benefits of buying a Certified Pre owned vehicle. The truck was immaculate and we negotiated a deal within minutes, only to find that someone had already placed a deposit on that one. Although we were very disappointed, Hank assured us that he would find another ML that we would love just as much. We broadened our search for the ML350 to other dealers in the area, and even test drove a 2010 with low miles at another dealership. Unfortunately, we were presented with a price which was much higher than we expected, and their value of our trade-in was also $2K less than Hank was offering. After a few more days (and my wife growing very impatient) Hank found a 2011 ML350 with low miles and lots of extra options we hadn’t even planned on getting. He was able to get the price where it needed to be and we are now the proud owners of our 1st Mercedes-Benz. During the whole process, Hank made us feel very relaxed and comfortable, and there were never any high pressure sales tactics. Aja Dewling, the finance manager was also very nice and low key. She offered us the additional options (extended warranty, maintenance package, etc…), but did not push at all when we declined. After we took the truck home, we discovered there was a problem with the rear DVD player. Well, Hank was all over it! He had us bring the car down late on a Saturday afternoon so he could personally take a look at it, even though the service department was closed, showing us that even though the sale was done he still cared that we were fully satisfied. First thing Monday morning we received a call from the service department to set up an appointment to address the issue. More

Peace, I came in there for a 2012 Maserati Quattroporte, and left with a brand new 2013 Mercedes Benz S550 4Matic, with the help of the staff, everybody was nice to me and shared a laugh or two, it was my f and left with a brand new 2013 Mercedes Benz S550 4Matic, with the help of the staff, everybody was nice to me and shared a laugh or two, it was my first new car purchase, and I really appreciate the time they spent with me, may God bless them all and their families in the God of my understanding name Jesus, peace!!!!!!! More

Chris Loba is a consummate professional and how all car salespersons should be. He was knowledgeable of the car and took the time to understand why we wanted to buy a used car. He guided us through the p salespersons should be. He was knowledgeable of the car and took the time to understand why we wanted to buy a used car. He guided us through the process and made sure we understood what we were doing. I feel that Chris would go the extra mile to make sure the overall experience was beneficial for the customer and the dealership. His company should be glad that he represents them in such a favorable and positive light. I would go to Chris and his company the next time I am in the market for a new car. More

After visiting three different dealerships, I chose to purchase my New 2013 E350 from Mercedes Benz Massapequa. I would like to express my gratitude with Michael Chase and Kevin Crandon,I felt the ease,p purchase my New 2013 E350 from Mercedes Benz Massapequa. I would like to express my gratitude with Michael Chase and Kevin Crandon,I felt the ease,patience and professionalism in my dealings and concerns. Beyond competitive pricing Michael Chase, non-pressured approach and sensitivity,made me feel at home. I must also commend Vincent Vetere the service advisor for being attentative and his prompt and thorough services. More

I went into Mercedes Benz recently to see my lease end options. I had leased a 2010 Mercedes GLK and my lease was up in approx. 2 months. When I went in to see Tod Foster (who had set up my first lease ba options. I had leased a 2010 Mercedes GLK and my lease was up in approx. 2 months. When I went in to see Tod Foster (who had set up my first lease back in 2010) I was unsure if I was staying with Mercedes, only because I was pregnant, purchasing a new home and was totally confused on which car/truck would be best for my work and growing family. Within 1 hour, I had my next Mercedes Benz picked out, chose a color and options and was ready to sign! I felt 100% secure with my decision and even learned how Mercedes airbags beat the rest as far as safety!! With my incredibly busy schedule, it was such a pleasure to have such a smooth transaction. My favorite part about the entire deal was the interaction between customer and salesman. Everything was explained to me in detail and with a Smile which goes a long way in the sales business! Thank you Tod for keeping me in the Mercedes Benz family and reminding me how happy I am with Mercedes! I type this now as I am about to leave work and drive home in my New Mercedes C300 (which I was able to pick up the very next day after signing) A girl can only dream that all in life could be this easy :) Best Regards, Desiree C., a very pleased customer More

I was debating on getting a BMW or Mercedes. The choice was between a 3series sedan or c class sedan. When I went to Mercedes I was introduced to Lauren and she made it so easy and clear to me, Mercedes wa was between a 3series sedan or c class sedan. When I went to Mercedes I was introduced to Lauren and she made it so easy and clear to me, Mercedes was the right fit for me. I was blown away with her reasonings as well as the deal she proposed. I thought it was going to be a problem because I wanted to trade my car in at a certain price. Not only did she get the price I wanted, I felt the new deal for my lease was a great one! Thanks again Lauren!!!!! More

I have leased a C300 and ML350 from this dealer with in ten days period. For the C300 I work with a different team, and I wasn't very happy with their response. For the ML350 I worked primarily with Laur ten days period. For the C300 I work with a different team, and I wasn't very happy with their response. For the ML350 I worked primarily with Lauren and her manager Kevin. Lauren is a true professional, very responsive, knowledgeable and without being pushy. I will recommend prospecting buyers to request her specifically. Sometimes if you call or email you might be bounced around the “team” and nobody really takes ownership of the opportunity. Also Kevin is always willing to work with you and closes the deal. - Mike More

I couldn’t be more happy, regardless of the great deal I got, this was the easiest, smoothest and most stress free car purchase/lease I have ever made. Edvin Bilali was extremely professional, helpful and f got, this was the easiest, smoothest and most stress free car purchase/lease I have ever made. Edvin Bilali was extremely professional, helpful and friendly during the entire process. He is also extremely knowledgeable about the Mercedes Benz cars. On the day of the delivery, Edvin took time to show me all the features of my new car and made sure I was familiar with the car before I drove off the lot. Paperwork was a breeze. I would strongly recommend this dealership and Edvin Bilali to anyone. More

I personally worked with Lauren Ragusa on finding a car and price that fit into the criteria I was looking to meet. Lauren was patient and professional and truly listened to what I was asking for. Due and price that fit into the criteria I was looking to meet. Lauren was patient and professional and truly listened to what I was asking for. Due to my work schedule, I initiated an email correspondence with her. She was prompt with her responses and thorough with her answers and explanations. We found a car that I love and for a price that makes me happy! The dealership is clean and and inviting and the staff is pleasant and friendly. I am glad I chose Mercedes-Benz of Massapequa and have already referred my parents to them. I would gladly recommend them to anyone I know. More