Mercedes-Benz of Massapequa

I was looking for a 2014 550 convertible and Hank found the car for me His patience and service was excellent!! Everyone was pleasant. I purchased the car I wanted. the car for me His patience and service was excellent!! Everyone was pleasant. I purchased the car I wanted. More

I was referred by a friend to see Peter Matarazzo. I am a Mercedes Benz owner from Rvc and they sold the car I had a deposit on. I was not happy. The moment I spoke with Peter he was on point with his kn a Mercedes Benz owner from Rvc and they sold the car I had a deposit on. I was not happy. The moment I spoke with Peter he was on point with his knowledge with the specifics I wanted with my new c300. I got,y car within a couple of days he was extremely nice and caring making the delivery a piece of cake. Everyone there was so friendly and nice. If your looking for a new Benz go see Peter you will be treated with class! More

I have purchased a few cars in my life, and as a woman, have always left the dealership feeling a little "dirty". We met Hank on a Saturday for a quick 15 minutes because we had somewhere else to be. Even have always left the dealership feeling a little "dirty". We met Hank on a Saturday for a quick 15 minutes because we had somewhere else to be. Even within that 15 minutes, we got a good vibe. Came back the next day and Hank spent over 2 hours with us and never once did I feel pressured to do anything. He actually gave us other ideas on cars to look at that would save us money!! I knew at that point, without even seeing the car he recommended, that would be the car I would be taking. He was in constant contact with me over the next couple of days making sure he held the car for me until the next time I could get in. When we came back in a few days later, he was so welcoming, I felt like I had known him forever! Somehow he knew exactly what car I was looking for and he found it!!! I agreed to take the car, but wasn't able to come back for 10 days because I was going away. He took care of everything while I was gone...from the minor cosmetic details to talking to my insurance company. When I came to pick up the car, he took an hour to sit in the car with me to explain each and every detail. This was the best car shopping experience I have ever had and not only will I be back, I will let everyone I know who is looking to get a new car, to go to Massapequa Mercedes and work with Hank. More

It was a pleasure doing business with Hank Woloz. I originally came in for a repair on my 2011. Hank came over to me in the show room and introduced himself and soon after made me an offer I could not originally came in for a repair on my 2011. Hank came over to me in the show room and introduced himself and soon after made me an offer I could not refuse.. The transistion was a breeze. Who new I'd be driving away with a new 2014 ? I've dealt with many other dealerships over the years and will not go back..This dealership has seen me through 3 cars now. Thank you for your honesty and hospitality. Lovin' my new ride....Thanks Hank ......Dominick Mattei More

I would like to thank Jerry Chen for making my car purchase such a nice experience. I've never dealt with a more pleasant, efficient and courteous sales consultant!! I would recommend Jerry to anyon purchase such a nice experience. I've never dealt with a more pleasant, efficient and courteous sales consultant!! I would recommend Jerry to anyone wishing to purchase a Mercedes!!! More

When I visited the Dealer, I was not eve sure I wanted to buy a car. I was introduced to Hank Woloz a sales person. Hank's Honesty and Integrity convinced me to get a GL450. I would highly recommend Hank buy a car. I was introduced to Hank Woloz a sales person. Hank's Honesty and Integrity convinced me to get a GL450. I would highly recommend Hank Woloz if you are visiting the Mercedes-Benz of Massapequa. More

ABSOLUTE WORST CUSTOMER SERVICE AT A LUXURY DEALERSHIP I'VE EVER EXPERIENCED. We stopped in last night around 8:35 to see what they had in the way of left-over 2013 S550s. After doing a quick walk around I'VE EVER EXPERIENCED. We stopped in last night around 8:35 to see what they had in the way of left-over 2013 S550s. After doing a quick walk around of the new S outside we wandered in. The goal was just get a quick look at the CLA because I hadn't seen one yet and to take a look at a 2013 S that was sitting in the showroom. We were approached by a salesman who asked if we were 'looking for the new S' to which I responded that I'd seen it outside. He then mentioned 'oh that's the new CLA' to which I told him that I hadn't yet seen one. His response was that 'they're closed and they actually close at 8:30' - this couldn't have been later than 8:38 because I was in my vehicle leaving at 8:40 when I glanced at the clock after he condescendingly told us that we 'could come back at 9am the next day and they'd be happy to service any of our needs.' This terrible salesman could have taken literally three or four minutes out of his evening to explore our needs, take some contact info, and offer his card before ushering us out the door politely, but he instead chose to be the embodiment of the snobby luxury car salesman who had no place in a 21st century luxury car dealership. The salesman handled the situation like an absolute amateur. I'm guessing that the fact that we are a younger couple who he perceived to be interested in the lower priced CLA coupled with his lack of motivation drove him to send us away from Mercedes of Massapequa forever. Past experiences at Mercedes of Massapequa with my family had always been pretty decent, though the product has never really swayed us from being a BMW/Land Rover family. Unfortunately it seems that the dealership is no longer under the steward of Stuart Hayim, a man who by all accounts truly understood treating people the right way. Mercedes has been offering some really appealing products over the past few years, but if I were you I'd steer clear of Mercedes of Massapequa. Dealerships - the good ones - often stay late for their customers. Admittedly I wasn't there to buy a vehicle then and there last night, but I will not be back. Being a car guy, my friends often ask my advice when they're looking for a new car and I'll be sure to send them away from Mercedes of Massapequa. Additionally, I tried to obtain contact info for Hank to email him privately to offer him some constructive criticism, but their 'chat' feature on their website really only connects you to a robot which can do nothing but take your contact info. More

I had the pleasure of speaking to CHRIS LOBA on the phone for a few days before I came down to make my purchase. I've purchased several high end luxury cars in the past from all over the country, but NEVER h for a few days before I came down to make my purchase. I've purchased several high end luxury cars in the past from all over the country, but NEVER have I worked with such an HONEST & PROFESSIONAL sales associate. He went the extra mile to explain each aspect of the pruchase to me in depth.... from the vehicle stats (which wasn't even a Mercedes, it was a Maserai) to the financing. I was so impressed that I flew down from L.A. to N.Y. to sign the apaerwork, and flew back 3 hours later completely thrilled with my purchase. A+++++++++ ALL THE WAY AROUND!!!!!!! THANKS AGAIN CHRIS!!!!! More

Catherine Estrella made the sales process a very pleasant process. The car was offered at a very fair price and they presented the vehicle after a wonderful detailing. On the test drive I noticed that front process. The car was offered at a very fair price and they presented the vehicle after a wonderful detailing. On the test drive I noticed that front brakes needed to be replaced along with rotors. Catherine assured me that it would be taken care of and when I picked up the car the brakes on all four wheels had been done. I bought a 2008 Elantra for my son but I was treated as someone purchasing a Mercedes-Benz. I drove 80 miles for the car and it was worth every mile. More

My wife and I had a wonderful experience at MB of Massapequa. Our salesman Chris Loba was outstanding! He is very knowledgeable about the fleet of MB cars and the offerings of the dealership. Chri Massapequa. Our salesman Chris Loba was outstanding! He is very knowledgeable about the fleet of MB cars and the offerings of the dealership. Chris was incredibly thorough with the orientation and review of the car's features and has been very responsive to any questions or follow ups throughout the entire process. We had a specific model and make in mind when we entered the dealership and Chris was persistent and resourceful to find exactly what we were looking for. An overall very pleasurable experience and we will recommend Chris and MB of Massapequa to friends and family in the future. Thank you, we love the car! Eric & Debby S More