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Mercedes-Benz of Marin

San Rafael, CA

4.8
344 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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344 Reviews of Mercedes-Benz of Marin

May 18, 2024

Absolutely fabulous staff. From GM, Sales team to service. So accommodating to your needs and willing to find a solution. More

by Indy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Otar and Marcus
May 20, 2024 -

Mercedes-Benz of Marin responded

We're delighted to know that our team at Mercedes-Benz of Marin was able to accommodate your needs and find solutions. Thanks for sharing this wonderful feedback!

May 18, 2024

The repair was complicated but solved! The communication through email, etc was confused. But I did get knowledgeable information when I used the telephone! More

by Pbabey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent , Eliseo Estrada
May 20, 2024 -

Mercedes-Benz of Marin responded

We're glad to know your repair was successfully completed at Mercedes-Benz of Marin. We appreciate the feedback on our communication and will work towards improving it. Thanks for reaching out over the phone!

May 17, 2024

The dealer and especially Angelo have been very helpful and attentive to our needs for many years. We feel confident that they will continue to take care of our needs. More

by danielmcahill48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
May 17, 2024 -

Mercedes-Benz of Marin responded

Daniel, we're glad to know that Angelo and our team at Mercedes-Benz of Marin have been able to assist you over the years. We look forward to continuing this relationship in the future!

May 13, 2024

Bad experience from service advisor drop off to pick up. Greeter unprofessionsl. Probably will look for other options next service More

by Algroh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesly
May 13, 2024 -

Mercedes-Benz of Marin responded

We're sorry to read about your recent experience with us. It's our goal to provide top-notch service from start to finish, and it sounds like we missed the mark this time around. We'd appreciate a chance to learn more about what happened so that we can improve for next time - please feel free to reach out at your earliest convenience. Thank you, Leadership Team - customerexperience@swickard.com

May 12, 2024

It is a very nice dealership. People are helpful and friendly. The pace is neatly kept. More

by CL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelo Gomez
May 13, 2024 -

Mercedes-Benz of Marin responded

Thanks for your kind words about Mercedes-Benz of Marin - this review made our day!

May 10, 2024

Wonderful service. Easy to get a loaner and car was done fairly quickly. Friendly and responsive team. More

by Nikinik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
May 10, 2024 -

Mercedes-Benz of Marin responded

Nikinik, we're delighted to know that you found our service at Mercedes-Benz of Marin efficient and friendly. Thanks for sharing your experience!

May 10, 2024

This dealership is doing a very disrespectful business. They will do everything to lure you in and then give you "big surprise" numbers. A complete waste of time. What happened to me was I had a vehicle More

by johnny6spddriver
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Moe
May 14, 2024 -

Mercedes-Benz of Marin responded

Johnny, thank you for your feedback. We are very aware of the particulars of your visit and the communications with you. While we do not agree with the details of your review, we do appreciate you trying to do business with us. Unfortunately, we are not able to accommodate the appraisal value you have requested for your vehicle. We wish you the very best in the future.

May 14, 2024 -

johnny6spddriver responded

I don’t know if this was just an “one” employee personal action or this was from the management team. I have all the documents saved. All the conversation in writing in texting messages. If you need proof for “detail” let me know. Btw later that day l sold the car to another MB store more than what I was asking from you guys. What a shame!

May 03, 2024

Have always had an excellent experience with the service department. Joe was extremely helpful and professional in taking care of me and having my car serviced and ready for the pickup. More

by sonyasperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada, ANTHONY SORIANO
May 03, 2024 -

Mercedes-Benz of Marin responded

Sonya, we're delighted to know that Joe and our service department at Mercedes-Benz of Marin provided you with an excellent experience. Thanks for your positive feedback!

May 03, 2024

My experience was with Angelo and their service dept. And and and service was fantastic More

by smerrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
May 05, 2024 -

Mercedes-Benz of Marin responded

We love to hear you were in great hands with Angelo! Thank you for choosing Mercedes-Benz of Marin.

May 02, 2024

Wesley at Mercedes Benz was a pleasure to work with and very professional. My vehicle was serviced and completed on time and as promised. I highly recommend this dealer for your Mercedes Benz! More

by dennismkowalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
May 02, 2024 -

Mercedes-Benz of Marin responded

Dennis, we're delighted to know that Wesley and our team at Mercedes-Benz of Marin met your expectations. Thanks for recommending us! Enjoy driving your serviced vehicle!

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