Mercedes-Benz of Marietta - Service Center

Price of the service quoted initially was very high and after tough negotiations and comparing with competitor Dealers quotes the price was reduced to almost half. This was made possible by purchasing the after tough negotiations and comparing with competitor Dealers quotes the price was reduced to almost half. This was made possible by purchasing the part and service separately. This left lot of bitterness with service rep and they did not offer loaner though car was with dealership for around a week. Post service defect was found where car front seats would not operate post steering lock replacement.None of the sales representatives are available on call for clarification or status of repairs. Would not recommend this dealer.as they seem to rip the customer and provide poor service. More

Ahmad is responsive and pleasant to work with. The time that is took however to get the tire was concerning. I was without my car for over a week. Ahmad did explain though, that I could have driv The time that is took however to get the tire was concerning. I was without my car for over a week. Ahmad did explain though, that I could have driven the car because they are run flat tires. It would have just required me to constantly keep a check on the tire pressure. More

Service people, Bobby and Amad, are very efficient and helpful. They always make my visit to the service center. A good experience. helpful. They always make my visit to the service center. A good experience. More

Rob was very nice and prompt. He helped me in a timely manner and made sure I had all the answers to my questions! Defiantly will going back to him! He helped me in a timely manner and made sure I had all the answers to my questions! Defiantly will going back to him! More

Mr. Castro was very knowledgeable and professional when he explained, with clarity, my service needs. Very pleasant experience. Thanks again for destressing concerns about the severity of my vehicle repa he explained, with clarity, my service needs. Very pleasant experience. Thanks again for destressing concerns about the severity of my vehicle repair. More

I got Great Service from the service advisor and technicians, Staff was very friendly and courteous, technicians, Staff was very friendly and courteous, More

This dealer had been pretty good to us. Thanks for your service. The rates are just too high. Thanks for your service. The rates are just too high. More

One of the reasons I chose Mercedes as my choice of car, was simply because of the distinguished nature. You can not find customer service at a level, that Mercedes Benz of Marietta, gives you! From the tim was simply because of the distinguished nature. You can not find customer service at a level, that Mercedes Benz of Marietta, gives you! From the time you walk in, until the time you leave, the entire dealership welcomes you! The complications my vehicle presented, was received, evaluated, and executed. I’m so blessed to have found such a great service advisor. Many advisors and dealerships has lost the ability to display empathy and to be deemed as trustworthy. However, Dexter Thompson, exceeds skills that can not be taught. He explains thoroughly, keeps you updated, and listens! It is going on 3 years and 2 vehicles since my first encounter with Dexter for a simple oil change, and I would not dare go to another dealership or advisor! When a company and its employees have the ability to understand your needs, meet and exceed all expectations for your vehicles, and provide it with class; you’ve got yourself a winner! Thank you at Mercedes Benz of Marietta, for the great customer service, only your dealership can provide! More

Great service. They let you know exactly what’s wrong and the cost, thoroughly explaining exactly what’s needed. They go above and beyond the scope of their title. They let you know exactly what’s wrong and the cost, thoroughly explaining exactly what’s needed. They go above and beyond the scope of their title. More