Mercedes-Benz of Marietta

I ordered my 2024 Mercedes GLE 53 Coupe in May 2023; My salesman Stefan King was very professional and helpful in walking me through the process of ordering my vehicle. It was a pleasant surprise that the salesman Stefan King was very professional and helpful in walking me through the process of ordering my vehicle. It was a pleasant surprise that the Sales Manager came up to me to introduce himself and congratulate me on my new vehicle. I purchased this vehicle for my wife to surprise her, and my salesman Stefan King helped me surprise my wife with the car. I will recommend this dealer to everyone who is looking for a friendly staff and a great vehicle buying experience. More

I have been using this dealership for six years. Frankly I was not impressed at first at their customer service, although the repair workmanship was good. They lacked communication among their staff Frankly I was not impressed at first at their customer service, although the repair workmanship was good. They lacked communication among their staff and there was no system of coverage when staff were unavailable. I complained to the Mercedes regional office. Finally after a number of management changes they have gradually improved to the point that I am no longer considering changing to another dealership for service. Making serious factual comments can help improve the quality of service. More

Most of the staff was friendly, but as a whole quite disorganized. My purchase took considerably longer than it should have. Service after the sale has been very poor. I’ve been treated better at a C disorganized. My purchase took considerably longer than it should have. Service after the sale has been very poor. I’ve been treated better at a Chevy dealership, and this is supposed to be Mercedes? I expect much better when spending the money a Mercedes commands. More

Most of the staff are welcoming and friendly Atmosphere is professional, pleasant, inviting, and clean. Atmosphere is professional, pleasant, inviting, and clean. More

We purchased a used car from this dealership and the whole process couldn’t have been easier! Our salesman DeMareo was helpful and professional. We highly recommend this dealer! whole process couldn’t have been easier! Our salesman DeMareo was helpful and professional. We highly recommend this dealer! More

Each person courteous and knowledgeable. Took care of my car in a timely manner . Answered all questions. Took care of my car in a timely manner . Answered all questions. More

Price of the service quoted initially was very high and after tough negotiations and comparing with competitor Dealers quotes the price was reduced to almost half. This was made possible by purchasing the after tough negotiations and comparing with competitor Dealers quotes the price was reduced to almost half. This was made possible by purchasing the part and service separately. This left lot of bitterness with service rep and they did not offer loaner though car was with dealership for around a week. Post service defect was found where car front seats would not operate post steering lock replacement.None of the sales representatives are available on call for clarification or status of repairs. Would not recommend this dealer.as they seem to rip the customer and provide poor service. More

Ahmad is responsive and pleasant to work with. The time that is took however to get the tire was concerning. I was without my car for over a week. Ahmad did explain though, that I could have driv The time that is took however to get the tire was concerning. I was without my car for over a week. Ahmad did explain though, that I could have driven the car because they are run flat tires. It would have just required me to constantly keep a check on the tire pressure. More

Service people, Bobby and Amad, are very efficient and helpful. They always make my visit to the service center. A good experience. helpful. They always make my visit to the service center. A good experience. More

My sale consultant Lord Elsalaam was very courteous and professional. I had my wife car personally built and customized and Mr. Elsalaam made the entire process comfortable and easy. He also kept constant professional. I had my wife car personally built and customized and Mr. Elsalaam made the entire process comfortable and easy. He also kept constant communication with us from the moment the vehicle was on the assembly line until it was delivered to the dealership. I highly recommend this dealership and Mr. Elsalaam as a sales consultant to anyone looking to buy or lease. More