Mercedes-Benz of Marietta

Although I had a bad experience with the Finance Manager when purchasing my car, it was a blessing to know that Mr. Dixon/General Manager at Mercedes Benz of Marietta, stepped in to complete the process. when purchasing my car, it was a blessing to know that Mr. Dixon/General Manager at Mercedes Benz of Marietta, stepped in to complete the process. I can truly say that the excellent service from my Sales and Leasing Consultant Janice Jackson outweighs the bad experience with the Finance Manager. The overall customer service was outstanding, and the Mercedes Benz was exactly what I was looking for. I was so pleased with the service from Mr. Dixon and Mrs. Jackson, as they went above and beyond to help me lease the perfect car. I was very impressed with the quality of the Mercedes Benz I purchased and returned the following week to purchase a second Benz. FC More

BEST experience I've enjoyed in a long time, customer service was top Top, great job Justin & Jessica in finance, thank you, Eric Stafford service was top Top, great job Justin & Jessica in finance, thank you, Eric Stafford More

Rita Turkin and Ben Booker were a pleasure to work with and truly made the buying experience easy. They ensured that I had all the information to make a great decision and followed up after to ensure I was and truly made the buying experience easy. They ensured that I had all the information to make a great decision and followed up after to ensure I was fully satisfied. I highly recommend working with them. The dealership is clean and well laid out. And of course the cars are amazing! Definitely will recommend anyone to Mercedes Benz of Marietta. More

Great place , all of the staff was very helpful and friendly, male sale person Mr. Mohammed was very nice and understanding and made it very easy for us, big Thank you friendly, male sale person Mr. Mohammed was very nice and understanding and made it very easy for us, big Thank you More

Great experience working with this dealership. The process was fast and convenient. Thanks for the great experience. The process was fast and convenient. Thanks for the great experience. More

Entire purchase experience was poor partly due to manufacture delays. Proactive communication was also lacking. manufacture delays. Proactive communication was also lacking. More

Great atmosphere and overall experience. All of the staff were very helpful and made the buying process very smooth. All of the staff were very helpful and made the buying process very smooth. More

The customer service was exceptional, my service advisor, Mohammed was personable, knowledgeable, understanding and made me feel comfortable and after I purchased the vehicle, i received several calls asking Mohammed was personable, knowledgeable, understanding and made me feel comfortable and after I purchased the vehicle, i received several calls asking me if I had any questions or needed any help, "feel free to call me", I would highly recommend Mohammed, Mr. Booker and Mercedes-Benz of Marietta to anyone. Great atmosphere! More

Overall, my experience was fine. I did hope for a more premium experience from a premium brand. The process was simple to navigate and my salesman was nice. I am going to have to go I did hope for a more premium experience from a premium brand. The process was simple to navigate and my salesman was nice. I am going to have to go back to the dealership when I have free time because it was really busy when I picked up my car and I wasn’t taught how to use the tech in my vehicle. I was told how to link my phone to apple play which I already knew how to do. The vehicle cleaners seemed really careless because I noticed what appeared to be oil on the right side of the middle console. There were also lots of dust in the back seat and small crumbs around the mats and in between the seats. Although everyone was pleasant and friendly, I did not enjoy working with the finance manager, Jessica. I had to call and email SEVERAL times to get in contact with her to send funds. I hate doing this but I even had to tattle to get a response from her. It was frustrating because I was told that she was NOT with a client so they weren’t sure why she wasn’t responding to my calls or my emails. From her attitude and tight purple clothing with clear heels, to her work ethic, she seems highly unprofessional. More

As expected the customer service here is exceptional. What makes it personable and keeps my loyalty is my service advisor Dexter. I feel that Dexter puts me as a customer first. He truly serves as an adv What makes it personable and keeps my loyalty is my service advisor Dexter. I feel that Dexter puts me as a customer first. He truly serves as an advisor, as he is always honest, gives tailored recommendations, and does a great job explaining (as I don’t know the intricacies of my vehicle’s inner workings). 10 out of 10. I would recommend. More